Associate-Digital Product Management

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way.

When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you'll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And we'll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.

Join #TeamAmex and let's lead the way together.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences-from payments to rewards to servicing-that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.

How will you make an impact in this role?

We are looking for a talented and passionate Associate Digital Product Manager to join our Enterprise Identity team. Enterprise Identity is responsible for ensuring the right people gain access to the right information while following superior industry standards for security across authorization and authentication. We build user experiences like Login and Two-Step Verification; passwords and security preferences; and managing trusted devices and communication preferences in the award-winning Amex Mobile app, on americanexpress.com, and more.

In this role, you will develop, launch, and continually improve capabilities across the Enterprise Communications platform. You will drive engagements with Product and Engineering partners, understand documentation and deliver on the requirements, and utilize self-servicing tools in conjunction with engineers and other product managers. Daily responsibilities include communication build, research and documentation, resolving technical issues, testing, supporting product deployment, and maintaining high-quality execution, reporting, and tracking across communication products and programs. You will help ensure our capabilities and experiences satisfy relevant regulations, enterprise policies, and industry-leading dynamic risk controls.

Our Enterprise Identity platform is truly for the enterprise-meaning nearly all digital products at American Express are impacted by our product decisions. Therefore, your most important responsibility will be to help our team to craft elegant solutions to complicated problems, and carefully execute delivery of those solutions.

• Provides input on letter design via Design brief, provides design complexity matrix & estimation working closely with Letter Developers.
• Business Object Creation using XSD & BO Management, Creating required properties including Derived, Object, Simple, etc.
• Validates data/variable related inputs provided in Design Brief, works closely with Tech-data team regarding variable updates and changes.
• Provides complexity matrix and estimation for creating Derived properties
• Works closely with Communiction Developers during DDV build phase for any data related support.
• Ability to provide test data inputs working closely with Tech-data team during Unit test phases to Letter Developers.
• Create new communications and update the existing one per business standards
• Ability to validate test cases with Business and technology team on data related components.
• Thunderhead expertise preferred.
• Agile Scrum certification is good to have.

Minimum Qualifications

• 1-2 years of experience with software product development
• Strong analytical, organizational, problem-solving skills; comfortable tackling complex problems and breaking these down into manageable pieces
• Maintain proficiency in middleware technologies and system architectures
• Awareness and exposure to the latest Technology Platforms, API strategies, and industry trends
• Excellent time management: experience with prioritizing multiple requests and managing tight deadlines
• Superb product and program management skills, including product planning, issue tracking, and delivery
• Highly motivated with strong sense of accountability, initiative, and a "can-do" attitude

Preferred Qualifications

• Graduate with 1-2 years of working experience on Thunderhead / communications/Java intermediate
• Understanding of working Agile methodology

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Considerations for sponsorship:

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.