Associate Director, Account Management - East

Associate Director, Account Management - East

1000+ specialists, 80+ markets, 2000+ clients across EMEA, APAC and the Americas regions. Join RTB House - a global company that provides state-of-the-art marketing technologies for the top brands worldwide. 

As an Associate Director of Account Management you will be responsible for both developing and implementing strategic plans to grow accounts and strengthen client relationships as well as managing and developing your own team of Account Managers.

If you are a passionate self-starter, collaborative with strong people skills and analytical abilities, and you understand business drivers for performance, this may be the perfect role for you!

What you will do:

People Management

• Managing, mentoring, and growing your own Account Management team;
• Maintaining senior relationships with top accounts, influencing client strategy, and acting as a leader in problem-solving in case of any significant issues;
• Supporting the team in regular performance reporting to clients, including QBR presentations;
• Developing the team to reach operational and financial targets;
• Providing ongoing feedback to direct reports on their performance, including being accountable for completing their Performance Management processes;
• Internal reporting on individual and market performance to the Director of Account Management and/or Head of AM;
• Implementing tools for enhancing account management processes and providing comprehensive training for the team;

Account Management 

• Managing 1-3 strategic clients independently with a focus on strategic clients
• Running regular face-to-face meetings with clients to ensure premium customer service;
• Negotiating business terms and upselling;
• Assisting customers in the process of launching ad campaigns;
• Regular performance reporting to clients, persuasive QBR presentations
• Develop and maintain in-depth product knowledge; Building expertise and being a go-to person in some areas of knowledge;
• Assist with generating new revenue from existing clients with upselling and cross-selling of new products;

Requirements:

• At least 6 years in account management and/or digital marketing;
• Minimum 2 years of experience in people management and development, experience in building teams is a plus; 
• A desire to learn what becoming a great manager of people means and what the shift in career responsibilities could look like in the longer-term 
• Demonstrated success in offering outstanding client management and innovation leading to revenue growth (upselling) and customer retention;
• Experience in managing very large clients, including relationship building with VP level or C-level;
• Persuasive communication, experience in negotiations and presentations;
• Excellent analytical and problem-solving skills; proven experience with data analysis 
• Knowledge of customer support tools and processes;
• Well-developed verbal and written communication skills;
• Multi-tasking, high energy, resourcefulness;
• Strong and clear motivation, able to self-motivate and inspire others
• Quality-first attitude, very high level of communication and presentation;
• Experience with target setting and evaluation is an asset;

Why RTB House:

YOUR WORKPLACE, YOUR CHOICE. We offer permanent remote work. Or in-office. Or a hybrid combination of both. Your choice. Do You! 

AWARD WINNING TECH. A recognized industry leader with industry wide acknowledgements for innovations including 

o  2022 Best Overall Programmatic Tech (buy side)' – drum awards 

o ‘2022 Top 50 Programmatic Power Players’ – AdExchanger

o ‘Best Places to Work’ - BuiltIn NYC, 2023

o 6x Fastest Growing Companies’ - Financial Times (top 1%)

o AI Excellence Award for AI Full Funnel Marketing Solution

o MarTech Breakthrough Award for AdTech Innovation

o Stevie International Biz Awards: AI Full Funnel Gold - "Most Innovative Company of the Year" 2021-2020-2019 (3X Award Winner) - Streaming Video Ads - "Customer Service Dept. of the Year" - Marketing/PR Solutions - AI / Machine Learning - Innovation of the Year for Social - AI / Machine Learning.

HAVE A VOICE. You will have a direct impact on the success of the company. Your work matters and is essential to the evolution, growth, and success of our business.

GROWTH. We prioritize your growth and career path with your goals and passions in mind, offer comprehensive and continuous training, and a stipend for external courses.

BENEFITS. Extensive benefits package including 100% coverage of your medical insurance premium, matching 401K plan, vacation days, sick days, office stipend, phone or internet stipend, baby cash, stipend for external training and more.

RECOGNITION. Performance bonus eligibility.

COMMUNITY. In-person and virtual events including coffee socials, happy hours, and off-site summits. You will get to work with amazing, inspiring, passionate people in one of the fastest growing sectors in online advertising.

More About RTB House:

RTB House is a global company that provides state-of-the-art marketing technologies for top brands and agencies worldwide. Its proprietary ad buying engine is the first in the world to be powered entirely by autonomous Deep Learning algorithms, using neural networks to combine the power of first-party data, on-device signals, and aggregated contextual data to empower its agency and advertiser clients to generate outstanding results and reach their goals at every stage of the funnel, delivering self-driving personalized advertising fit for the cookieless future.

After successfully deploying Deep Learning into 100% of its algorithms in 2018, RTB House has continued its research in the field of AI. The AI Marketing Lab and Creative Lab were set up as new divisions of the company focused on inventing and advancing MarTech products. The company’s AI-based product offering includes retargeting and full funnel performance solutions as well as branding campaigns. RTB House consistently balances rapid innovation and the introduction of pioneering technologies against the need for clients and partners to have transparent results whilst ensuring that consumers enjoy safe browsing experiences.

Founded in 2012, the RTB House team currently operates in over 80 markets, and 30+ locations around the globe. It serves more than 4,000 performance and awareness campaigns for clients across the EMEA, APAC, and Americas regions for some of the biggest brands in the world, including Adidas, Sephora, Reebok, and New Balance.

Of the 1,000+ employees globally, we are currently in hypergrowth and scaling the US team of roughly 60+ passionate people and counting. It’s exciting times!

The salary range for this role is $150,000 to $185,000 in base pay, and is exclusive of any bonuses or benefits. The base pay offered will be determined on a case by case basis based on your experience, skills, training, certifications and education, etc., and will be informed by market data.

RTB House is an equal opportunity employer. All applicants will be considered without attention to ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status or any other status protected by federal, state or local law.

Information on Equal Treatment Policies