Associate Director, AMO Business Enterprise Solutions (Hybrid)

Date Posted:
2022-07-27-07:00
Country:
United States of America
Location:
PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA
Pratt & Whitney is working to once again transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious.

Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

Summary

RTX and Pratt & Whitney are embarking on a major ERP transformation journey. Our Commercial Aftermarket Organization (AMO) is looking for a change agent, who can represent all P&W [aftermarket] Engine Centers, Repair Centers, and Business functions on the upgrade of SAP across our business unit. This Leader will need to understand, articulate, and represent AMO's use cases, needs/criteria, and overall outcomes, and is empowered to serve as the decision maker for the AMO organization. Major deliverables include identifying required customizations, coordinating with AMO and Digital Technologies (DT) subject matter experts to blueprint, driving simplification workshops to achieve a global template design, and ultimately, driving an effective upgrade of SAP across AMO.

Key Responsibilities:

• Lead SAP / S4 upgrade for Commercial Aftermarket Organization (AMO)
• Partner closely with P&W Engine Centers (ECs), Repair/Designated Service Providers (DSPs), and AMO Business functions (Supply Chain, Customer Service, etc.) to understand use cases / user stories for SAP
• Coordinate with SAP, operational, and business process SMEs across AMO business; provide input during SAP/S4 blueprinting
• Identify required S4 customizations, document business case(s), and execute approval process; focus on minimizing customizations
• Own and act as final AMO decision maker for SAP / S4 upgrade; escalate to Steering Committee / Program Leadership, when necessary
• Partner, ensure alignment with Military and Pratt & Whitney Canada Aftermarket Organizations across core business processes to standardize and unify, where possible, during S4 implementation
• Partner with DT; oversee the execution of the SAP upgrade across the P&W ECs & DSPs to meet established targets and timelines. Ensure achievement of KPI's, while minimizing the operational impacts to the ECs and DSPs
• Develop and implement continuous improvement plans and drive efficiency in project pilots, overall execution, and "read-across" efforts; create the playbook for ECs and DSPs
• Lead global team (North America & APAC) of ~3-5 direct reports
• Travel expected: 25-50%

Basic Qualifications:

• Bachelor's Degree in Operations / Business Management or STEM fields (Science, Technology, Engineering or Mathematics)
• 12+ years of industry experience, preferably in aftermarket operations (specifically aircraft engine maintenance, repair, and/or overhaul); OR Advanced Degree and 10+ years of relevant experience
• Extensive Project Management experience, including leading cross-functional teams on large-scale efforts across multiple business units
• 6+ years of SAP user experience
• 4+ years of leadership experience, managing a team of direct-reports

Preferred Qualifications:

• SAP "super-user" or expert user, S/4 HANA experience preferred
• Experience working with or within large-scale technology implementation projects
• Strategic Leadership experience
• Project Management certification (PMP)
• Digital Technologies implementation experience
• Ability to build relationships with cross-functional teams and stakeholders
• Ability to influence without authority

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment.

This role is Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. This means that responsibilities of the job need to be performed onsite on a regular basis.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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