Associate Director, Application Support Analyst

Your role

Are you an innovative thinker? Are you focused on the details, even when under pressure? Do you enjoy delivering enhanced change capabilities across a range of business functions?

We're looking for an Associate Director, Application Support Analyst to:

• Support and resolve all end user issues and technical problems. • Create scripts and programs to automate and monitor system tasks using shell scripts, Perl and python. • Triage with Development team for new enhancements and Bug Fixes. • Perform escalated analysis, troubleshooting, testing, and documentation for multiple supported applications.• Provide tier 1 and 2 problem resolution and consulting to end users.• Actively engage with alerts from the platform monitoring systems. • Provide accurate problem identification, ticket documentation and customer/vendor dialogue. • Provide activity, progress and status reports to management and keep management informed of any critical issues. • Communicate with technical and non-technical customers. • Ensure production stability and availability for key operational business processes. • Manage incident escalation and management. • Perform Problem Management on production issues, Incident trend analysis and prioritize remediation activities with delivery teams. • Conduct deep-dive post-mortems. • Drive process improvement initiatives alongside global production support projects. • Create and maintain written procedures and make available for audit or management review. • Communicate complex technical issues, properly set expectations and adequately follow-up with all stakeholders. • Implement continuous improvement and problem management programs grounded in IT technical architecture and infrastructure. • Support both packaged and custom solutions, including OLS NEO and Kafka.

Qualified Applicants apply through [email protected]. Please reference 001468. NO CALLS PLEASE. EOE/M/F/D/V

Join us

At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we're more than ourselves. Ready to be part of #teamUBS and make an impact?

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Your team

Diversity helps us grow, together. That's why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.

You'll be working in the GOTO Technology team in Nashville, TN.

Your expertise

• Education & Experience Requirement• Master's degree in Engineering (any) or a related field of study plus 1 years of experience in the job offered or 1 years of experience as a Data Engineer, Developer or a related occupation.

• Alternate Education & Experience Requirement• Bachelor's degree in Engineering (any) or a related field of study and 3 years of experience in the job offered or 3 years of experience in Data Engineer, Developer or a related occupation.

• Position requires experience with the following:• Apache Kafka; • Elasticsearch; • Apache flink; • Shell; • Python; • Apache Kafka fundamentals: Broker, partitions, topics, zookeeper, and schema registry; • Pub/sub models; • Kafka Metrics; • Broker, publisher, and consumer settings; • Kafka security Elastic; • Elastic search and operation; • ELK (Elastic, logstash, kibana).

*LI-DNI

About us

UBS is the world's largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors

We have a presence in all major financial centers in more than 50 countries.

Your Career Comeback

We are open to applications from career returners. Find out more about our program on ubs.com/careercomeback.