Associate Director - Care Delivery Learning & Development

As Associate Director of Care Delivery Learning & Development you will develop implement and oversee all training & education for our front-line patient care teams including the providers (RNs NPs MDs) that deliver care and the patient advocates who work alongside them. Reporting to the Senior Director of Care Delivery Optimization you will own the strategy execution and continuous improvement of a scalable training and education program. You will work across a range of functional areas (from IT to Clinical) to translate complex and evolving information into impactful learning content. You will equip our front-line teams with the knowledge foundation they need to deliver effective high-quality care at scale.

What You'll Do:

• Content strategy | Develop an overarching program / architecture for the various types of training & education needs of our front-line patient care team.  Topics include but are not limited to: condition- or product-specific launches updated clinical guidelines quality & safety protocols “webside manner”(patient-facing communication skills) new features in Ro’s proprietary EMR and workflows used to deliver high quality care at scale

• Scalable content delivery | Establish and maintain the training systems tools (including but not limited to a LMS) and curriculum in a way that is effective efficient and scalable for a geographically-distributed remote provider-base

• Effective e.g.: able to achieve the goal of onboarding new care providers successfully or optimizing current providers

• Efficient e.g.: streamline and simplify content across audiences to avoid duplicative work.

• Scalable e.g.: craft materials for asynchronous / on-demand engagement

• Content development | Develop effective learning content for Ro’s front-line Care Delivery teams by translating complex and evolving material into simple and effective multimodal training tools and resources Doing so will require partnership with a  variety of cross-functional partners/SMEs in Clinical Product Quality & Safety and other parts of Ro Though you will not be fluent in each of these functional areas you will become sufficiently conversant to work with those SMEs to translate their expertise into effective training content

• Metrics & continuous improvement | As part of end-to-end ownership and maintenance of a best-in-class care delivery training & education program be responsible for establishing monitoring and responding to outcome measures pertaining to the effectiveness of learning content and implementation.  Based on that make decisions about revisions and continuous improvement to ensure that materials and approaches are current effective and compliant with industry & safety standards

What You'll Bring to the Team:

• 8-10+ years of experience in a clinical / healthcare training role

• Experience training in a telemedicine setting preferred

• Clinical experience preferred

• Start-up experience preferred

• Hands-on experience developing and facilitating a range of learning tactics modalities and tools - including asynchronous training and learning technologies

• Experience designing and delivering training to a clinical population that takes into account healthcare/telehealth industry standards and best practices in adult learning and content design

• A knack for simplifying complex workflows into multi-modal digestible & practical training materials

• An obsession with details and comfort with complexity that allows you to comprehend clinical and technical workflows

• A strategic mindset and a “roll-up-your-sleeves” attitude -- no task is too small for you

• Experience working with cross-functional teams Product / Engineering Quality and Clinical teams

• High sense of urgency accountability and ownership

• Appetite for a fast-paced environment where responding to evolving priorities and technology is critical for successExceptional written presentation and facilitation skills

We've Got You Covered:

• Full medical dental and vision insurance + OneMedical membership

• Healthcare and Dependent Care FSA401(k) with company match

• Flexible PTO

• Wellbeing + Learning & Growth reimbursements

• Paid parental leave + Fertility benefits

• Pet insurance

• Student loan refinancing

• Virtual resources for mindfulness counseling and fitness

The target base salary for this position ranges from $127500 to $161500 in addition to a competitive equity and benefits package (as applicable). When determining compensation we analyze and carefully consider several factors including location job-related knowledge skills and experience. These considerations may cause your compensation to vary.