Associate Director, Digital User Experience

Kyowa Kirin is a fast growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four areas of unmet need: oncology, nephrology, immunology and CNS/movement disorders. The North America organization includes three offices (in New Jersey and California) that focus on drug discovery, product development, and commercialization. Together, we work as a close-knit team to understand clinical needs and advance innovations that can have a profound impact on patient lives.

As a patient centric organization that strives to deliver innovative medicines to meet unmet needs, we feel that it is critical to follow the safety guidelines defined by CDC and OSHA. We believe the COVID-19 vaccine is the best way to manage COVID risk to you, your colleagues, your family and our society. With that in mind, we are taking the essential step to ensure the safety of our employees during this health crisis by requiring all US employees, temporary workers, agency employees and independent contractors to be fully vaccinated against COVID-19, where allowed by state or local law and where vaccine supply is readily available. In accordance with applicable law, individuals may seek an accommodation for medical or disability-related conditions or sincerely held religious beliefs.

Summary:

The Associate Director, Digital User Experience is a key position within the ICT team driving transformation and transition to digital workspace. Responsibilities include working with headquarters (HQ) and a Managed Service Provider (MSP) in the areas of operations, management, administration, maintenance, and support of the collaboration platform and the end user experiences using the tools, along with supporting services. Coordinates and delivers Collaboration and Communications services based on M365, Messaging, Collaboration, Audio/Video, and Telephony. This role will maintain a focus on developing and maturing the end user experience throughout the organization. Services will be aligned with IT Strategy.

Essential Functions:

•    Deliver Collaboration, Audio/Video services to the Kyowa Kirin North America business

•    Experience with implementation and support of Teams Phone systems
•    Knowledge of how to build and maintain Modern SharePoint sites
•    Background in the use and configuration of Teams Chat Bots 
•    Develop training and knowledge base to drive adoption and a positive user experience
•    Manage Service Delivery of Collaboration and Communication platforms to ensure uptime and availability
•    Work with HQ and MSP to Administer, configure, manage, maintain, support and SME for Collaboration and Communication service portfolio and supporting platforms/services
•    Vendor/Partner relationship management for in-scope Service Delivery
•    Identify and Facilitate Process Improvements in our IT Service Delivery as it pertains to Collaboration and Communication platforms along with dependent services as part of daily work
•    Provides support to and train users in use of messaging, collaboration, audio/video and telephony solutions including endpoints, mobile devices, conference rooms, content sharing, telephony and AV solutions.
•    Prepares and maintains documentation of solution configurations, dependency maps, knowledge articles, training material, standard work, and user communications.
Addresses maintenance/service tickets presented by end user community.
                                     

Requirements:

Education
Bachelor’s Degree or equivalent work experience

Experience
At least 7 years of experience working with Collaboration tools (Teams, WebEx, Google Meets, Zoom, etc.)

Technical Skills
Proficient in MS Teams
SharePoint Modern web sites

KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions

It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law.

When you apply to a job on this site, the personal data contained in your application will be collected and stored by Kyowa Kirin, Inc. (“Controller”), which is located at 135 Route 202/206, Suite 6, Bedminster, NJ 07921 USA and can be contacted by emailing [email protected]. Controller’s data protection officer can be contacted at [email protected]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of General Data Protection Regulation (EU) 2016/679 (“GDPR”) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. 

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. The transfer will be made using appropriate additional safeguards under the standard contractual clauses approved by regulators for transfers of personal data outside the European Union.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, if you are located in the European Union, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability, and to lodge a complaint with an EU supervisory authority. If you have any questions about our use of your data, you may contact us by email at [email protected].

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