Associate Director, DT Business Partner

Date Posted:

2022-10-06-07:00

Country:

United States of America

Location:

CAN05: CCS-Charlotte, NC 5900 Northwoods Business Pkwy, Charlotte, NC, 28269 USA

About this role

Carrier is a world-leading technology company in the field of heating, air-conditioning, and refrigeration solutions. We are hiring a talented Digital Technology leader and Solution Architect professional to join the global Commercial HVAC division of Carrier's digital technology team. The successful candidate will be responsible for partnering with the business in executing DT strategy, and technology plans and prioritizing investments for the region.

Key Responsibilities

• Partner with the CHVAC equipment business executive and leadership team by recommending and prioritizing DT investments and projects that support the region's strategic business initiatives.
• Assist in the design and develop DT strategies to simplify and standardize back-office operation processes, enhance customer & employee experiences, drive revenue growth, margin expansion, and digital innovation, and mitigate compliance and cybersecurity risks.
• Assist in the design and overseeing of the equipment business end-to-end processes (inquiry to order, configure price quote, order to cash, procure to pay) across several applications encompassing engineering-specific systems, SFDC, S4H central ERP, factory ERPs, and analytics platforms.
• Work with regional and global business stakeholders to solve critical and complex business problems by defining the vision and requirements for digital solutions, recommending, and evaluating potential options, and developing a roadmap for the selected solution.
• Direct the identification and recommendation of appropriate solutions, upgrades, replacements, or decommissioning options incorporating business and technology productivity, usability, and total cost of ownership.
• Manage activities that take place during solution ideation, solution design, and solution implementation.
• Work closely with DT professionals and Center of Excellence teams within the company to ensure alignment on solutions, standards, resources, and budget for project execution as well as achieving operation excellence.
• Work closely with project management teams to successfully execute initiatives and delivery the committed business outcome.
• Champion a structured approach to business application solutions, formalize and adopt DT standards and procedures.
• Support the architectural aspects of all application project portfolios.
• Maintain awareness and knowledge of emerging DT technologies and methodologies. Identify appropriate DT technologies & service delivery, approaches for the region that considers external benchmark and best practice.
• Manage suppliers in terms of contract negotiation, service level fulfillment, development, deployment, and operation support.
• Manage market-driven initiatives and processes from a system perspective within the integrated DT ecosystems (PDM, CRM, CPQ, ERP, etc).
• Support the business in resolving escalated technology-related operational issues associated with systems, infrastructure, and compliance.

Qualifications

• Bachelor's degree in Information Systems, Information Technology, Computer Science or Software Engineering.
• 10+ years of experience related to IT Management or information technology solutions architecture.
• 5+ years of management or leadership role in a multi-national company.
• 5+ Years of experience and knowledge in major ERP, CRM, CPQ, Data Warehouse, and BI systems (SAP ECC/S4H, SAP Variant Configurator, Oracle, JDE, Salesforce, BW, Power BI)

WE Value

• MS degree preferred
• Experience with cloud technology (AWS, Azure)
• Excellent organizational and leadership skills.
• Demonstrated competency in strategic thinking and leadership with strong abilities in relationship management.
• Ability to lead and motivate cross-functional, interdisciplinary teams to achieve strategic goals.
• Experience in software engineering and design architecture.
• Advanced understanding of business analysis techniques and processes.
• Excellent interpersonal, analytical as well as problem-solving skills.
• Outstanding oral and written communication skills, strong presentation skills, and the ability to effectively interact with people at all levels.
• Proactive, self-motivated, and a team player.
• Ability to handle several projects at a given time.
• Strong understanding of project management principles and project management skills such as agile methodology.
• Comfortable with ambiguity and time spent outside of my comfort zone acquiring new skills. Technically creative and open-minded.

RSRCAR

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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