Job Description
At Chewy it is our mission to become the most trusted and convenient online destination for pet parents and our partners vets and service providers alike. Our success is measured by the happiness of the people and pets we serve not simply by the amount of pet supplies we deliver. That's why we continue to think of outside-the-Chewy-box ways to delight surprise and thank our loyal pet lovers!
Our Opportunity:
Chewy is looking for an Associate Director Homepage and Program Merchandising to join our Site Experience team based in Boston or Seattle. This is an exciting opportunity to define the vision strategy and planning model for Chewy's most visible customer experiences while leading a portfolio of high-impact programs that drive customer engagement retention and business growth.
In this role you will lead a team of Program Managers responsible for Homepage Strategy Customer Segmentation Enterprise Priorities and Merchandising Innovation. You will establish the strategic direction for how Chewy leverages merchandising personalization automation and customer insights to create relevant engaging and scalable experiences across the site.
You will serve as a key strategic partner to leaders across Product Creative CRM Marketing Analytics Engineering and Category Management influencing roadmaps prioritization and investment decisions that shape the future of Chewy's digital storefront. This role requires a leader who thrives in ambiguity quickly synthesizes data and inputs into a clear point of view and operates with a high degree of autonomy to drive outcomes. They excel at building alignment across diverse stakeholder groups and translating complex business opportunities into actionable strategies scalable mechanisms and measurable outcomes. The ideal candidate is energized by solving big customer and business problems building new capabilities and developing high-performing teams. They are equally comfortable defining long-term vision influencing executive stakeholders and coaching teams through execution. Does this sound like you? If so we would love to hear from you! Come Run with the Pack!
What You'll Do:
- Own the strategy and performance of Homepage Deals and other high-impact merchandising experiences establishing goals success metrics operating mechanisms and accountability for customer and business outcomes.
- Make high-judgment decisions on customer experience balancing customer needs business objectives technical constraints and operational complexity to deliver experiences that are relevant effective and scalable.
- Develop and scale experimentation measurement and reporting frameworks that connect site experiences to customer engagement retention and financial performance enabling data-driven prioritization and investment decisions.
- Partner with Product Engineering Analytics Creative CRM and Marketing teams to identify and unlock new capabilities that improve merchandising effectiveness and accelerate business growth.
- Champion the adoption of automation AI and emerging technologies to improve efficiency personalization scalability and the overall customer experience.
- Lead coach and develop a team of Program Managers establishing mechanisms raising the quality bar and building organizational capability across the Site Experience function.
What You'll Need:
- Bachelor's degree in Business Marketing Analytics Ecommerce or a related field.
- 10+ years of experience in Program Management Ecommerce Product Strategy Customer Experience Consulting or related disciplines.
- 3+ years of people leadership experience managing and developing high-performing teams.
- Demonstrated success leading complex cross-functional initiatives that span multiple organizations and stakeholder groups.
- Proven ability to operate effectively in ambiguous environments synthesizing diverse inputs into informed high-judgment points of view that drive strategy and execution.
- Strong executive presence with a track record of influencing senior leaders challenging assumptions evaluating tradeoffs and building alignment without direct authority.
- Exceptional analytical skills including experience developing reporting frameworks success metrics and mechanisms that support strategic decision-making.
- Excellent written and verbal communication skills with the ability to simplify complex topics and communicate effectively with executive leadership.
- Demonstrated ability to translate customer insights business goals and operational constraints into scalable solutions and customer-centric experiences.
- Experience designing mechanisms governance processes and operating models that improve organizational effectiveness and scalability.
- Strong customer orientation and sound judgment with a track record of making decisions that balance customer needs business impact and operational feasibility.
Bonus (if applicable):
- Experience leading Homepage personalization lifecycle marketing merchandising or digital customer experience programs.
- Experience partnering closely with Product and Engineering teams to influence platform tooling and automation investments.
- Familiarity with experimentation frameworks customer segmentation strategies AI-enabled experiences or personalization technologies.
- Experience in a high-growth ecommerce retail marketplace or subscription-based business.
- Familiarity with SQL Tableau Adobe Analytics Amplitude or similar analytics and reporting tools.
The base salary range for this role is $149000 - $245000.00.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience education and work location. In addition this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits such as medical/Rx vision dental life disability hospital indemnity critical illness and accident. We offer parental leave family services benefits backup dependent care flexible spending accounts telemedicine pet adoption reimbursement employee assistance program and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color ancestry national origin gender citizenship marital status religion age disability gender identity results of genetic testing veteran status as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law and you need an accommodation during the application process or to perform these job requirements or if you need a religious accommodation please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy please click here.
Skills Required
- Bachelor's degree in Business Marketing Analytics Ecommerce or related field
- 10+ years of experience in Program Management Ecommerce Product Strategy Customer Experience Consulting or related disciplines
- 3+ years of people leadership experience managing and developing high-performing teams
- Demonstrated success leading complex cross-functional initiatives spanning multiple organizations and stakeholders
- Ability to operate effectively in ambiguous environments and synthesize diverse inputs into high-judgment strategies
- Strong executive presence with a track record of influencing senior leaders and building alignment without direct authority
- Exceptional analytical skills including developing reporting frameworks success metrics and measurement mechanisms
- Excellent written and verbal communication skills able to simplify complex topics for executive leadership
- Ability to translate customer insights business goals and operational constraints into scalable customer-centric solutions
- Experience designing governance processes and operating models to improve organizational effectiveness and scalability
- Strong customer orientation and sound judgment balancing customer needs business impact and operational feasibility
- Experience leading Homepage personalization lifecycle marketing merchandising or digital customer experience programs
- Experience partnering with Product and Engineering to influence platform tooling and automation investments
- Familiarity with experimentation frameworks customer segmentation strategies AI-enabled experiences or personalization technologies
- Experience in high-growth ecommerce retail marketplace or subscription-based businesses
- Familiarity with SQL Tableau Adobe Analytics Amplitude or similar analytics and reporting tools
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary bonuses equity opportunities healthcare benefits employee discounts and career growth opportunities. The company emphasizes supporting employees across ecommerce healthcare pharmacy customer service technology and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary performance bonuses commissions and equity depending on role and level. Built In also notes benefits such as relocation assistance employee discounts and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical dental vision prescription coverage HSA/FSA options life insurance disability coverage telemedicine mental health resources and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically mentally and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts employee discounts on Chewy products parental leave fertility support family-focused benefits and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements flexible scheduling commuter benefits PTO paid holidays and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities mentorship leadership development cross-functional learning and exposure to large-scale ecommerce automation healthcare and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits employee discounts coworkers and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We AreChewy is where pet parents find everything they need for life with pets from food to fun to pharmacy. We make pet care easier more informed and more joyful through fast reliable delivery and award-winning 24/7 Customer Care including access to pet health support when it’s needed. Founded in 2011 Chewy combines the convenience of online shopping with a high-touch personalized experience built around the real moments of pet parenthood.Our MissionChewy’s mission is to be the most trusted and convenient destination for pet parents and partners everywhere. What We DoWe support pet parents through the highs lows and everyday moments of the pet parenting journey with:• Pet food treats and daily essentials• Supplies for dogs cats fish birds reptiles equine and small pets• Pharmacy and veterinary services including prescriptions and medications• Pet wellness and health products• Autoship for convenient recurring deliveries• Chewy+ our premium membership offering exclusive savings faster delivery and personalized pet care benefits• 24/7/365 customer support from knowledgeable pet-loving expertsWhat Makes Chewy DifferentChewy is known for industry-leading service deep personalization and our customer-obsessed culture. We combine trust convenience and care and pet parents come to us for: • Exceptional customer care• Human- and pet-centered product and experience design• Fast dependable fulfillment across a nationwide operations network• A mission-driven culture built on empathy trust and passion for petsOur CultureChewy’s culture is built for people who thrive on ownership innovation and impact. We value curiosity creativity and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn grow and unleash their full potential in a collaborative supportive mission-driven environment.How We WorkChewy’s Operating Principles guide how we think innovate collaborate and execute. These principles shape our character decision-making and approach to delivering results while connecting our people and culture in support of our mission.Where We WorkChewy headquarters: Plantation FL and Boston MAAdditional hubs: Bellevue WA and Minneapolis MN
Why Work With Us
Why You Should Work at ChewyChewy is a unique fast-growing e-commerce and tech leader where builders creators and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Date Posted
07/02/2026
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