Associate Director, Infrastructure & Operations

Primary City/State:
Tucson, Arizona

Department Name:
IT Service Delivery

Work Shift:
Day

Job Category:
Information Technology

Innovation and highly trained staff. The Information Technology professionals at Banner Health are utilizing cutting edge technology to change health care for the better. If you're ready to change lives, we want to hear from you.

Transform Lives with Innovation in Healthcare IT! Are you ready to make a difference? Join Banner Health's cutting-edge technology team, where innovation meets excellence. We're on a mission to revolutionize healthcare, and we're looking for passionate IT professionals to help us lead the way. This is an onsite role based in Tucson, Arizona, at the nationally recognized Banner - University Medical Center Tucson. While primarily based at this flagship location, you will also manage and visit Banner Health sites throughout Tucson, ensuring our IT services support a seamless healthcare experience across the region.

The primary focus of this role is leading a team delivering comprehensive, responsive, and high-quality IT support to critical hospital and clinic operations. You'll play a vital part in enhancing the overall healthcare experience for our patients, helping to ensure their care is supported by world-class technology and innovative solutions. Our team has been named one of Inside Pro and Computerworld's 100 Best Places to Work in IT for four consecutive years (2020-2023). When you join us, you're not just starting a job-you're joining a community of innovators committed to reshaping healthcare for the better. Don't miss your chance to be part of a team that's transforming lives every day. Apply now to join us onsite in Tucson and help shape the future of healthcare IT!

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position is responsible for overseeing IT support services, which may include Field Services, IT Operations, Infrastructure, and Network. They are responsible for managing expectations, requirements, timelines, and deliverables, as well as hiring, training, evaluating, and supervising personnel. They are also responsible for developing staff by providing mentorship, coaching, and guidance, as well as establishing departmental objectives and effective tools to measure and report performance. Finally, they are responsible for participating in the planning of IT strategic objectives and goals, and ensuring that department, region, and company standards are implemented and consistently adhered to.

CORE FUNCTIONS

1. Monitors and evaluates staff performance, providing feedback and assistance to ensure that job responsibilities are carried out in accordance with established guidelines. Identifies areas for improvement and recommends effective solutions to enhance productivity.

2. Develops and implements strategies and procedures for IT projects, systems, and applications. Maintains and reviews current policies, procedures, and standards to ensure compliance with company, department, and industry regulations.

3. Oversees the development of budget and financial plans, monitoring progress and evaluating results to ensure objectives are achieved and maintained.

4. Assists in the identification, evaluation, and implementation of new technologies to increase efficiency, cost savings and customer satisfaction.

5. Collaborates with other department leaders to ensure that IT services are in alignment with company objectives and standards.

6. Provides technical expertise, guidance, and support to troubleshoot and resolve complex customer service issues.

7. Investigates, analyzes and documents system problems and develops solutions to ensure successful implementation of IT projects.

MINIMUM QUALIFICATIONS

Must possess strong knowledge of technical, business and management functions as normally obtained through the completion of a bachelor's degree in computer science, business, related field or equivalent.

Must also possess four to six years' experience in a healthcare technology/support or related environment. Must demonstrate substantial knowledge of information technology and healthcare. Needs significant proven leadership experience in large scale project planning, reporting, and budgeting. Requires exceptional communication, presentation, and negotiation skills to engage technical and non-technical audiences. Requires leadership skills with ability to lead, communicate, and interact across facilities and at various levels. Successful candidate will have skills and experience to recruit, mentor, motivate, evaluate, and retain an effective staff.

As is typical in this industry, variable shifts and hours and carrying/responding to a pager may be required.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

EEO Statement:

EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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