Associate Director, Integration Services

ResMed has always applied the best of technology to improve people's lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital-and tools that work every day to help people stay well, longer. We have one of the largest actionable datasets in the industry, creating a complete view of people as they move between care settings. This is how we empower providers-with vital insight to deliver the care people need, right when they need it.

We're also ensuring that our health solutions connect to other companies' networks. Because when objectives align, everyone wins. And as we work today to drive better care and lower costs, we're developing more personalized solutions for tomorrow, utilizing machine learning, intelligent care paths, and predictive protocols. If you are an innovator who wants to make an impact we want to talk to you! We have exciting opportunities supporting Brightree by ResMed and MatrixCare by ResMed!

This role will manage Technical Analysts and Interface Analysts. The manager is responsible for the quality of service provided to clients, which includes clients in all MatrixCare business units using all products. The resources will engage in project management and service delivery for implementations, integrations, migrations, partner technical vendor management and ongoing support. This manager is responsible for assisting with recruiting, staffing, resource allocation, and performance management. Additionally, this person will collaborate with implementation, hosting, and client support to improve processes.

In this role, you will:

• Manage integration services for MatrixCare
• Manage technical support for products in the Facilities, HH and Value Add verticals
• Maintain and improve technical support needs for MatrixCare
• Project manage stand-alone interface turn-ups for clients
• Manage partner vendors from technical aspect engaging them to communicate needed technical changes for MatrixCare interoperability
• Represent Client services in Planning and Process Improvement
• Collaborate with managers in development, support, and implementation
• Provide pre-sales technical support for Sales team
• Generate white papers and other documents describing services
• Collaborate with hosting and manage escalation paths
• Manage performance
• Position team for growth and align with strategic priorities for MatrixCare
• Hiring, recruiting, and training of new staff members
• Maintain and manage knowledge assets for all services
• Provide direction to Lead resources in perspective areas
• Develop methodologies for corporate campaigns, such as migrations and other E.H.R. adoption needs.
• Consult with account managers and engage Key Accounts
• Complete special projects and other duties as assigned

Location: open to remote applicants in US/Canada

Skills and Experience needed for this position:

• Degree in computer science or related field
• Minimum seven (7) years experience in Information systems or project management
• Additional hands-on experience working directly with clients and vendors to implement software and integrations
• Diverse background and strong ability to manage a variety of services; including interfaces, project management, business intelligence and technical support
• Superior technical, communication, presentation, planning, and research skills, as well as proven results at providing successful, technological solutions
• Experience working with web-based support
• Ability to assess and implement effective training initiatives for technicians
• Ability to assess and implement effective Installation policies and procedures
• Ability to work closely with other managers, promote teamwork, and display recognizable leadership skills
• Familiarity with "wed-based" support a must

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Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!