Associate Director, Kyndryl SelfServe+

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

The Associate Director of Self-Service Solutions will oversee the development and delivery of innovative self-service solutions that drive client success and business growth. You'll be the driving force behind the SSBU's operational efficiency and product excellence, ensuring alignment with strategic goals and market demands. As a leader, you'll orchestrate cross-functional teams, manage partnerships, and uphold Kyndryl's reputation as a trusted partner to clients.

In this role, you'll be the key architect of the SSBU's success, responsible for both big-picture strategy and operational details. From leading product development to ensuring seamless service delivery, you'll manage every aspect of the unit's performance. As the primary interface between the SSBU, clients, and internal stakeholders, you'll champion collaboration, innovation, and operational excellence.

In terms of leadership and strategy, you will oversee the SSBU's product and operations teams, aligning efforts with strategic objectives and client expectations. You will serve as the key decision-maker for product roadmaps, operational strategies, and financial performance. For product development, you will drive the end-to-end product lifecycle, from ideation to deployment, ensuring alignment with client needs and market trends. You will collaborate with vendors and partners, such as NCR and Diebold Nixdorf, to integrate cutting-edge technologies and co-develop solutions. To achieve operational excellence, you will optimize processes and resources to scale operations effectively, meeting service-level agreements (SLAs) and client satisfaction targets. You will implement robust monitoring and reporting systems to ensure operational efficiency and mitigate risks.

Cross-functional collaboration will be a key aspect of your role, as you will partner with Customer and Consult Partners to align product development and operations with client goals. You will build and maintain relationships with third-party vendors to ensure seamless integration of software and hardware solutions. In terms of client and team engagement, you will act as the primary point of contact for internal and external stakeholders, fostering collaboration and ensuring transparency. You will mentor and guide cross-functional teams, fostering a culture of accountability, innovation, and continuous improvement.

This role requires a strong mix of technical, operational, and strategic skills. You should be passionate about leading teams, solving problems, and driving results, with an eye toward scalability and innovation. You will need to translate business objectives into actionable product and operational strategies, optimize workflows, allocate resources, and scale operations to meet growing client demands. Additionally, you should excel at building relationships, understanding client needs, and delivering tailored solutions, with a solid understanding of self-service technologies and how to integrate software, hardware, and service offerings.

Your Future at Kyndryl

Becoming an SSBU Leader at Kyndryl sets the stage for career growth in multiple directions. You'll develop a diverse skill set spanning product management, operational leadership, and client engagement. Whether your future lies in broader leadership roles, specialization in a technical domain, or vertical growth within Kyndryl, this role positions you to thrive. Your ability to lead and innovate will lay the groundwork for scaling the SSBU, creating measurable client value, and securing Kyndryl's position as a leader in self-service technology.

Who You Are

What You Bring

You excel at what you do and have the proven experience to back it up. But just as importantly, you have a growth mindset, a drive to expand your skills, and a desire to lead impactful teams. You're naturally customer-focused, prioritizing client success and satisfaction in every decision. You thrive in a collaborative, inclusive environment and bring a borderless, team-first approach to your work.

Required Technical and Professional Experience

• 5+ years of expertise in product management, operational leadership, or similar roles.
• Strong understanding of self-service technologies, including hardware (e.g., ATMs, kiosks) and software (e.g., NCR, Diebold Nixdorf platforms).
• Experience managing cross-functional teams and driving initiatives across product and operational domains.
• Excellent organizational and planning skills, with the ability to optimize workflows and allocate resources effectively.
• Skilled in financial oversight, including budget management and ROI tracking.
• Fluent in English (written and verbal) with excellent communication and presentation skills. French(Preffered)

Preferred Technical and Professional Experience

• Familiarity with Agile, SCRUM, or Lean Six Sigma methodologies.
• Certifications in project management or technical platforms (e.g., PMP, AWS, or Azure).
• Knowledge of integration processes with third-party vendors and APIs.
• Experience in market research, competitive analysis, and product innovation.
• Ability to confidently interact with stakeholders at all levels, including clients, partners, and executive leadership.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.