Associate Director of Sales and Student Success

$70,000 - $85,000 Annually
The Associate Director of Sales and Student Success will lead our team of Student Advisors, who serves as the leading sales and customer service support contact for pre-law, pre-med, nursing, and our medical school learners. Success will be measured based on team goals around enrollment growth and overall student satisfaction. The role will report to our Director of Student Success. Preference will be given to those who reside in the Mountain or Pacific time zones. This role will primarily work Monday - Friday but will need to be available for questions outside of scheduled hours.
What You'll Do

• Supervise a team of Student Sales Advisors and Service Advisors
• Ensure the team exceeds monthly sales goals and service metrics
• Handle escalated customer calls
• Ensure outstanding customer satisfaction, including SLAs, response times, and similar performance indicators are exceeded
• Develop and implement training and evaluation tools for the team
• Conduct regular audits for quality and handle performance management for staff
• Manage reporting tools and regularly report to senior management
• Enforce sales and service policies and procedures
• Ensure sales activities meet or exceed goals
• Develop and maintain standard checks
• Assist in developing sales strategies
• Provide leadership and oversight for leads generated to convert into consults, sales, and revenue.
• Helps build efficiencies within the CRM and sales/service processes
• Communicates daily business activities and works effectively with business partners
• OTE +10%-15% of additional earning potential

Who You Are

• Bachelor's degree or higher from a 4-year institution
• A passion for both customer care and closing sales - all day, every day
• Excellent written and verbal communication skills
• Excellent skills in Excel/Google Sheets
• Must be good with Data, and reporting. Need to take data, analyze, report, and act
  on the data.
• Experience as a sales manager, customer care, and/or call center team leader
• Strong interpersonal skills, maturity and good judgment, and ability to communicate with a diverse range of individuals
• Ability to thrive under pressure and multitask with frequent interruptions and changing priorities
• Must enjoy a fast-paced work environment.
• Prior experience in the test prep or tutoring industry is a plus but not required
• Prior working knowledge of the LSAT, MCAT, NP, and/or USMLE is also a huge plus but is not required
• Prior quota-carrying experience as an individual contributor or sales leader
• Willingness to work flexible hours based on business demands

Life at Blueprint
Hi, we're Blueprint. We live at the intersection of education and technology. We use cutting edge technology and powerful data to create personalized and innovative learning experiences. Our team is passionate about education and its ability to improve lives. Our learners hold us to a high standard, and we do the same with each other. We thrive on change, we are relentless about improvement, we practice trust-based vulnerability, and we are committed to a culture of freedom and responsibility. We get a lot done, and we have a lot of fun doing it.
More details on life at Blueprint:

• Meaning. Do meaningful work that has a positive impact on society.
• Influence. Good ideas win and we value contributions from everyone.
• Innovation. It's central to who we are and everything we do.
• Growth. We are always learning and you will sharpen your skill set.
• Performance. We set aspirational goals and make them happen.
• Low ego. High energy. That's our recipe for success.
• Autonomy. Our team thrives with freedom and responsibility.
• Flexibility. We trust our people to do great work without unnecessary rules.
• Remote first. And not going back.

Benefits include:

• Competitive salary at a fast-growing company
• Remote-first work environment allowing for flexibility
• Unlimited PTO, comprehensive health benefits and 401(k) match
• Additional Reenergize Days to support work-life balance
• Monthly remote-work stipend
• Flexible Spending Account
• Parental leave benefits
• Volunteer opportunities
• Health & wellness focus: quarterly yoga and mental health seminars
• Quarterly no meeting weeks
• Continual learning, Lunch-and-Learn, and mentoring opportunities
• Free test prep programs for team members and family discounts

At Blueprint we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.