Associate Director, Operations

Job Description

How will your role impact First Command?

Operations Associate Director will be responsible for managing multiple teams with a focus on ensuring the department and company meets client, field, and employee experience. Associate Director ensures compliant execution of operations practices and procedures across the department. The role will require data collection focused on measuring, tracking, analyzing, and improving the quality of all work completed by the department. Associate Director will strategically seek to introduce efficiency and enhance resiliency of the department and it's processes by driving change through coordination with internal and external partners and implementation of process improvements. Additionally, you will take part in the organization and the department as a member of an Agile Release Train, shared services, or subject matter expert in innovation initiatives in service, operations, and technology. You will impact the organization through maintaining flexibility and learning additional new skills.

What will you be doing?

• Responsible for all management aspects including recruiting, training, coaching, development, motivation, and assessment of associates
• Planning and directing team priorities and monitoring productivity
• Establishment of tactical, intermediate, and strategic performance and productivity goals for the team and individuals that promotes transparency and accountability
• Create scalable diagnostic monitoring and control for key department actives and daily task
• Mentor staff on problem analysis and issue resolution
• Remove roadblocks on for team to ensure they are successful and provide clear cut empowerment to provide latitude for staff to provide exceptional service.
• Coordinate and conduct training for department staff as needed for new hires, process, policy, or system related topics.
• Collaborate with and resolve issues with Business Partners to provide exceptional service to our clients and advisors.
• Ensure department adheres to the rules and regulations of the various regulatory bodies (NYSE, FINRA, and SEC).
• Participating in strategic planning and program development
• Champion corporate change initiatives through positive, and action-oriented involvement in cross-functional projects.

What skills/qualifications do you need?

• Bachelor's degree in finance, economics, business administration, or related area or equivalent combination of education and experience preferred.

• Minimum of 7-10 years of experience in the financial services industry
• Minimum 5-8 years coaching, supervising, and managing a small to mid-size team
• Series 7 and 24 Securities License (Required)
• Series 63 may be required depending on daily responsibilities.
• Life & Health Group I License (required)

• Familiar with a variety of Financial/Brokerage/Insurance industry concepts, practices, and procedures

Additional Abilities

• Biased toward action
• Ability to delegate but willingness to get involved with all aspects of the process/task
• Ability to manage multiple priorities and complex issues, assign appropriate resources, ensure quality professional work, and maintain high standards
• Analyze information, understand why things happen, and identify possible courses of action
• Effective communication and presentation skills
• Ability to attract, retain, motivate, empower, and develop team members for high performance

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