Associate Director, Program Management

WHO WE ARE:

We are the agency absolutely, utterly, fiercely focused on the individual. We use our data, technology, and creative smarts to make meaningful, connections with every single person a brand knows. 

When it comes to individuals, we’re fierce. We stand up for individuality. We speak up against bland, broad-brush generalizations. And we commit to doing this in every aspect of our work for clients and their consumers.

We actively foster an inclusive workplace where diversity and individual difference are valued and leveraged to achieve the agency’s vision. And most importantly we value every individual’s wellbeing.

We are Fiercely Individual.

HOW WE DO IT:

At RAPP we are fiercely focused on the individual and how we can create value from every individual’s experience with a brand. We do this across three capability areas: customer centric consulting, creativity that inspires action and customer experience management.

Our data analysts know who that person is. Our strategists understand what they want. And our award-winning Technologists and Creatives know how to get it to them.

RAPP is an integral part of Omnicom’s Precision Marketing Group, comprising 4,000 creatives, technologists, strategists, and data and marketing scientists across 40 global markets

YOUR ROLE:

As an Associate Director, Program Management, you are the orchestrator of the client projects – you’re the one who knows how to make things happen.  You’re the master of the execution and process from project initiation to delivery. You are passionate about the space from innovative, data-driven digital, platform and CRM programs. You’re creative, solutions-oriented, organized, collaborative and have exceptional people skills.

YOUR RESPONSIBILITIES:

• Orchestrates the motion of every project liaising with all departments, client stakeholders and partners from start through completion.
• Understands scope of client request and implications. Able to translate requests into tight deliverables, assumptions, estimates/scopes of work and timelines.
• Aligns with resource management to ensure resources are available and present at appropriate times throughout the project lifecycle.
• Leads daily client/agency stand ups and sprint planning sessions. Ensures timely conference notes and action steps taken.
• Manages simultaneous projects within budgetary and schedule constraints.
• Monitors, reports and solves for project progress and risk. Redirects as required through keen prioritization skills. Escalates as necessary to ensure integrity of client scopes and agency profitability.
• Leads quality assurance requirements for the project. Responsible for maintaining the required level of quality through every step of the delivery process.
• Initiates all activities to support project close out and “retrospectives”.
• Is a champion of the agency process and quality work – and is responsible for optimizing workflow.

REQUIRED SKILLS:

• 7+ years of related project management experience ideally in personalized CRM campaign management, and digital platform development at an advertising or media agency.
• Deep knowledge of web technologies and enterprise software.
• Must have healthcare client experience with clear understanding of Medical, Regulatory and Legal review process impacting timelines, scopes and creative development.
• Scrum certification (CSM) a plus.
• Evidence of working with project management methodologies and tools.
• Skilled and experienced building strong workinging relationships with internal and external team(s) to manage needs and expectations throughout project lifecycle.
• Commercially minded and capable of identifying business and growth opportunities.
• Must have strong written and oral skills.

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $110,000-$130,000. This range is specific to NYC and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.