Associate Director, Tutoring Systems & Special Projects

A pioneer in K-12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 10 million students in all 50 states. For more information, visit amplify.com.
The Tutoring team is experiencing rapid growth, including at least one contract that is targeted to reach thousands of students and employ up to 3,500 tutors. The Tutoring unit's growth - both as a business unit and at the individual contract level - raises the need for new operational systems. The Associate Director, Tutoring Systems & Special Projects, will work with Amplify's Tutoring leadership to optimize current service delivery and meet the demands of the unit's largest contracts, starting with LAUSD.
The Associate Director, Tutoring Systems & Special Projects will play a key role in building Amplify's Tutoring unit by analyzing current tutoring functions and reconsidering the way that those functions are conducted and resourced in a large-scale context. This role will work closely with the Tutoring team's leadership, Tutoring's LAUSD team, and Amplify's HR team. The Associate Director, Tutoring Systems & Special Projects will develop and implement systems, structures, and processes that, in the immediate term, enable service delivery in LAUSD and, in the near term, facilitate more efficient and stable tutoring operations.
Responsibilities of the Associate Director, Tutoring Systems & Special Projects:

• Implement team architecture
• Analyze key tutoring functions and their staffing in light of growth and efficiency goals, with a primary and initial focus on LAUSD
• Analyze the Program Manager (PM) and Operations Specialist (OS) roles, cataloging current functions
• Identify functional areas that need immediate contractual coverage in order to deliver at scale in LAUSD
• Determine the number and type of contractors needed for these functions, including but not limited to: session attendance checks, tutor attendance data and follow-up, student attendance data and follow-up, substitute data, and SOS coverage
• Serve as the tutoring-HR liaison on specifications for hiring contractors and support the hiring process
• In collaboration with HR, track hiring progress
• In collaboration with HR and Tutoring Operations, ensure contractors are appropriately onboarded
• Develop protocols, new employee onboarding courses and ongoing training supports for contractors
• In partnership with Tutoring leadership, develop recommendations relative to the optimal staffing structure for individual tutoring contracts, including the balance of full-time versus contractual staff
• Routinely review the efficacy of staffing structures and operational systems and recommend refinements
• Convene Tutoring leadership, PMs, OSSs, and Tutor Coaches; identify operational challenges and inefficiencies, as well as bright spots and practices to expand or perpetuate
• Create normed implementation dashboards for reporting key metrics
• Monitor implementation metrics
• Recommend refinements to achieve greater efficiency and operational stability, with an immediate focus on optimizing the PM function
• Tutoring operations
• Oversee the initial training and deployment of contractors
• Develop an mCLASS set-up strategy for large contracts and oversee implementation of this strategy
• Develop a process and tool for logging and reporting notes from tutoring sessions, prioritizing usability and data stability and security
• As they are identified, implement operational improvements to achieve greater efficiency and stability, training key teammates including program management, coaching, and/or operations colleagues

Basic Qualifications:

• Bachelor's Degree or related experience or equivalent experience
• At least 3 years of experience in project management
• Solid experience with advanced use of Google Sheets and MS Excel
• Data management and synthesis experience
• Organizational skills and extraordinary attention to detail
• Excellent verbal and written communication skills

Preferred Qualifications:

• Prior experience managing multiple full-service tutoring implementations, including:
• Building cross-team implementation systems
• Onboarding and supporting tutoring program management staff
• Experience using, optimizing, and developing training on scheduling and attendance tools
• Familiarity with applicant tracking systems
• Prior experience in Education or Educational Technology
• Entrepreneurial mindset
• Enthusiasm for and comfort within fast-paced company culture
• Systems thinker with the ability to consider multiple scenarios and priorities
• Process oriented with proven documentation skills
• Certified PM or agile PM certification

What we offer:
Salary is only one component of the Amplify Total Rewards package, which includes a lucrative 401(k) plan, incentive stock options, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs.
The gross salary range for this role is $100,000 - $120,000. This role is eligible to receive an annual discretionary bonus that rewards individual and company performance.
We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.
Amplify Education, Inc. is an E-Verify participant.
We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.
Amplify Education, Inc. is an E-Verify participant.