Associate Director, UX

WHO WE ARE:

We think too much marketing isn’t us. It’s mass markets not audiences of one. Homogenous groups to be targeted, not individuals to be inspired. Segments to reach, not people with their own ideas and ambitions. It’s one size fits all and it’s dull.

When it comes to individuals, we’re fierce. We stand up for individuality. We speak up against bland, broad-brush generalizations. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors and aspirations. And we commit to doing this in every aspect of our work for clients and their consumers.

We actively foster an inclusive workplace where diversity and individual difference are valued and leveraged to achieve the agency’s vision. And most importantly we value every individual’s wellbeing.

We are Fiercely Individual.

HOW WE DO IT:

At RAPP we are fiercely focused on the individual and how we can create value from every individual’s experience with a brand. We do this across three capability areas: customer centric consulting, creativity that inspires action and customer experience management.

Our data analysts know who that person is. Our strategists understand what they want. And our award-winning Technologists and Creatives know how to get it to them.

RAPP is an integral part of Omnicom’s Precision Marketing Group, comprising 4,000 creatives, technologists, strategists, and data and marketing scientists across 40 global markets.

TEAM DDB:

The RAPP team in Chicago is an integral part of Team DDB, a multi-agency organization created by Omnicom to develop and deliver state-of-the-art marketing solutions geared towards recruiting best-in-class candidates for the US Army. We are building a modernized platform to target, attract, manage, and nurture prospects interested in joining the US Army, as well as bolster the strength of the mission critical organization protecting our borders. We’re building and configuring marketing technology and communications to drive personalization across the entire recruitment journey.

YOUR ROLE:

As an Associate Director of UX you will be responsible for leading the transformation of our experience requirements into beautiful experience maps, journeys, flows, wireframes and prototypes. You will work closely with experience planners and creative, and copy teams to see experiences through to the finish line. You’ll be a trusted advisor to the clients, agency partners and our internal team to help realize our UX goals and overall vision.

YOUR RESPONSIBILITIES:

• Work with business units to understand the objectives.
• Help guide discovery sessions.
• Help build and maintain early UX documents like personas and journey maps.
• Facilitate design thinking collaboration sessions.
• Collaborate with technology and creative teams to understand feasibility and brand alignment requirements.
• Design and iterate on unbelievably cool experiences.
• Annotate, validate and present defensible cases for the choices you’ve made to team and clients.
• Create clickable prototypes using Figma.

PREFERRED SKILLS:

• Bachelor’s degree
• 5+ years of UX/IA experience. Interactive agency experience strongly desired.
• 3+ year of supervisory of leadership experience
• Produce effective wireframes, design mock-ups, and prototypes to communicate ideas to others.
• Understanding of the types of experiences that are made possible by current digital technologies.
• Knowledge of cross-browser, cross-platform, cross-device implementation techniques.
• An understanding of the unique challenges surrounding social media projects.
• A really strong UX portfolio.
• The ability to walk your team through your findings and recommendations.
• The ability to facilitate cross-functional collaboration and group-think sessions.
• A team player with good attention to detail.
• An understanding of technology frameworks, usability heuristics and design trends.
• S. Military Veterans greatly welcomed.

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $110,000 - $130,000. This range is specific to Chicago and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.