Job Description
Team: Others
This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Associate Director-Subsidized Programs in United States.
This role provides strategic and operational leadership for client services supporting large-scale subsidized fitness programs designed to improve health and wellness outcomes for diverse populations. The position oversees client-facing teams responsible for delivering high-quality service to health plan partners and enterprise clients, ensuring strong satisfaction, retention, and program performance. It combines people leadership, operational management, and client relationship oversight within a fast-paced, service-oriented environment. The Associate Director ensures seamless execution of program delivery, from implementation through ongoing account management, while resolving escalations and optimizing service workflows. This role also plays a key part in cross-functional collaboration with sales, compliance, and product teams to support renewals and new client onboarding. It is a highly visible leadership position focused on service excellence, operational discipline, and client success at scale.
Accountabilities:
- Lead and manage Client Services Managers and Senior Managers supporting subsidized fitness programs, ensuring consistent delivery of high-quality client service.
- Oversee day-to-day client operations, ensuring responsiveness, issue resolution, and alignment with client expectations and contractual requirements.
- Monitor client satisfaction, retention efforts, and service performance metrics, identifying and addressing risks or barriers to success.
- Provide strategic guidance and operational direction for client implementations, renewals, and ongoing account management activities.
- Serve as escalation point for complex client issues, coordinating with internal subject matter experts and senior leadership as needed.
- Support pre- and post-implementation activities for new clients and programs, ensuring smooth onboarding and transition.
- Contribute to client presentations, renewals, and sales support activities in collaboration with business development teams.
- Oversee staffing, workforce planning, budgeting, and day-to-day expense management within the Client Services function.
- Foster strong cross-functional collaboration with compliance, product, and other internal teams to ensure regulatory and operational alignment.
- Develop and coach team members, conduct performance reviews, and support talent retention and development initiatives.
- Bachelor’s degree in business, healthcare administration, or related field, or equivalent professional experience.
- Minimum of 5 years of experience servicing health plan clients or similar enterprise-level clientele.
- At least 3 years of management experience leading teams in a client services or operations environment.
- Strong experience in client relationship management, service delivery, and operational oversight.
- Proficiency with Microsoft Office and familiarity with CRM platforms (Microsoft 365 CRM experience preferred).
- Excellent project management skills with the ability to prioritize, multitask, and manage competing deadlines.
- Strong leadership and people management skills, including coaching, delegation, and performance management.
- Excellent communication skills with the ability to represent the organization professionally in client-facing and internal settings.
- Strong analytical and problem-solving skills with the ability to identify and resolve operational and client issues effectively.
- High level of integrity, confidentiality, and attention to detail in managing sensitive information.
- Competitive salary range between $89,300 and $100,000 annually, based on experience and qualifications.
- Remote work arrangement with structured work-from-home guidelines and equipment support.
- Comprehensive benefits package including medical, dental, and vision insurance.
- Paid time off and holiday benefits (exact structure dependent on internal policy).
- Life insurance and short- and long-term disability coverage.
- 401(k) retirement savings plan.
- Flexible spending and healthcare savings account options.
- Employee assistance and wellness support programs.
- Opportunity to lead impactful health and wellness programs serving large client populations.
Requirements:
Benefits:
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Date Posted
04/23/2026
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