Associate, E-Support Analyst

Over 35 years strong and fueled by 1,700 smart, passionate employees across New York state and Vermont, MVP is full of opportunities to grow. We are a nationally recognized, award-winning leader for a reason. The beating heart of our company is a wide range of employees from a diverse set of backgrounds-tech people, numbers people, even people people-working together to make health insurance better. If you are ready to join a thriving, mission-driven company where you can create your own opportunities and make a positive difference-it's time to make a healthy career move to MVP!

Status: Full Time, Non-Exempt

Service Desk E-Support Analyst role is responsible for assisting member, provider and Brokers with password resets, navigational advice, and basic technical troubleshooting. This position is also responsible for reviewing and provisioning provider portal access requests.

Responsibilities:

• Technical assistance with account access
• Mobile technical assistance and setup
• Password resets in a secure HIPAA process
• Basic website navigation and support
• An avenue for dealing with feedback and various technical escalations
• Feedback to internal teams for any web issues or improvements
• Setting up and processing Provider Portal access requests
• Providing navigational assistance and queries on accounts
• Providing password resets
• Answer Provider Portal information via email or telephone
• Password reset and inquiries
• Providing navigational assistance

Position Qualifications

Minimum Education:

Two-year college degree in business or technology or equivalent customer service experience.

Minimum Experience:

Computer and/or customer service, related experience preferred.

Required/Preferred Skills:

• Excellent customer service skills
• Excellent written communication skills (emails)
• Ability to document phone calls/emails in a professional manner
• Ability to work collaboratively
• Critical thinking and problem-solving skills
• Prior health insurance experience preferred
• Familiarity with computer systems a plus

About MVP

MVP Health Care is a nationally recognized, not-for-profit health insurer caring for members in New York and Vermont. Committed to the complete well-being of our members and the communities we serve, MVP makes health insurance more convenient, more supportive, and more personal. We are powered by the ideas and energy of more than 1,700 diverse employees from all backgrounds, committed to having a positive impact on the health and wellness of everyone we serve.

At MVP, we are committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. Specific employment offers and associated compensation will be made individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.

In addition, we offer a comprehensive benefits package that includes:

• Considerable paid time away from work including PTO (Paid Time Off), sick time, service time off, paid holidays, and floating holidays, allowing you to take time off when it suits you best.
• Competitive 401(k) employer matching and profit-sharing program to help you save for your retirement.
• Low premium health benefits including medical, dental, and vision coverage to support your well-being and that of your family.
• Life insurance and disability coverage to ensure financial security for you and your dependents.
• An array of optional benefit plans such as accident insurance and specified disease coverage to protect you from the unexpected.
• Full tuition reimbursement (up to the IRS limit) for approved courses and programs that support continuous learning.
• A best-in-class employee Well-Being program to support all dimensions of your health and wellness.

MVP Health Care analyzes the latest market data to determine employee compensation. Compensation figures listed in a job posting are subject to change as new market data becomes available. The salary range, other compensation, and benefits information is accurate as of the date of this posting. MVP Health Care reserves the right to modify this information at any time, subject to applicable law. More detailed information about totalcompensation and benefits will be provided during the hiring process.

MVP Health Care is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the Know your Rights protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at [email protected]

Please apply and learn more - including how you may become a proud member of our team.

Other details

• Job Family Customer Service
• Pay Type Hourly
• Min Hiring Rate $20.00
• Max Hiring Rate $27.60

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