Associate Experience Designer

The UX Designer job designs and develops user engagement experiences for a variety of applications, including mobile apps, websites, and other digital platforms. This job creates intuitive user experiences to simplify financial tasks for clients, such as managing accounts, making payments, and investing. Working under general supervision, this job researches and develops design parameters, performance characteristics, and technical specifications for the organization's products.

Key Responsibilities and Duties

• Assists in translating user needs and business requirements into features and functionality for digital customer experiences.
• Creates wireframes, prototypes, and design specifications that outline the layout, flow, and functionality of digital financial products.
• Conducts usability testing to gather feedback from users and refine product designs, and creates user personas and customer journey maps to guide product development.
• Communicates the status of projects to clients and stakeholders.
• Partners with business and technology teams to define requirements, with a focus on optimizing the user experience.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 2+ Years Required; 3+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

6IC

Job Overview

We are looking for curious and visionary designers.

This role will collaborate and support the journey design team to deliver end-to-end design and execution of our user journey's, across responsive web and native mobile experiences. This role will create experience concepts and stories, supporting a multi-year strategy to improve the user experience for our end users and transform their respective journey's - to help drive the evolution of our end user experiences and supporting our mission of delivering lifetime income for all, with investments that build a better world.

TIAA's Design Office's mission is to build a design-led culture, while strengthening our design capabilities to create an end-to-end experience vision that unlocks innovation and inspires and empowers clients to pursue retirement security with TIAA.

Additional Responsibilities and Duties

• Deliver end user experiences through exceptional craft design and execution on end-to-end journey's, collaborating and partnering with design, research, product management and development to support and advocate for modern best practices for end-to-end experience design and delivery, such as design research, journey mapping, personas, storyboards, concept designs, prototyping and final production designs for our end user experiences.
• Support design team and embrace design awareness and implementation of modern design methods and best practices to deliver the highest quality experiences.
• Ensure that the end-to-end experience journey designs meet the needs of the end user and inform and align with client & business challenges/goals.
• Collaborate and support your journey design team to deliver and elevate the end user experiences.
• Partner with Research, Brand Marketing, Data & Analytics, Technology, Digital and Product Lines of Business to define and execute our end user experiences at the highest possible quality for your journey team, delivering the design and execution of the end user experiences to maximize the end user's engagement and loyalty across your journey teams digital channels.
• Support and collaborate with a team of designers and design leads. You will collaborate with the digital product and technology organizations to support the end-to-end vision and strategic roadmap, producing validated design concepts and stories that establish a best-in-class experience for our end users. You will collaborate with and support the team, around our experience strategy goals.

Preferred Experience & Qualifications

• 2+ years of UX design and / or design management experience
• Solid and demonstrated background in: enterprise experience design; consumer product design; mobile platform design in an agile delivery model
• Strong and demonstrated background in: Figma, Sketch, InVision, and Miro
• Eager to be innovative and possess a strong 'test and learn' mentality

#LI-KG1

Related Skills

Accountability, Adaptability, Collaboration, Communication, Consultative Communication, Continuous Improvement Mindset, Creative Thinking, Critical Thinking, Innovation, Prototyping, Relationship Management, Test & Learn Mentality, User Experience Design

Base Pay Range: $62,900/yr. - $92,600/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

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