Associate Field Application Engineer

Company Description

Associate Field Application Engineer

Are you ready to develop the future of retail? 

As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce. 

VusionGroup is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.

Job Description

As an Associate Field Application Engineer on the Application team, you will make a positive impact by being responsible for:

• Address and resolve challenges in assessing product readiness through comprehensive alpha and beta testing.
• Perform on-site analysis to diagnose and pinpoint root causes of technical issues.
• Ensure optimal conditions for testing and finalizing products, including environment setup and tool configuration.
• Participate in installing alpha and beta tests, ensuring consistent monitoring, troubleshooting, and delivering actionable feedback to R&D teams.
• Coordinate and facilitate technical installations by coordinating with customers, partners, Operations, and R&D teams.
• Ensure products are scalable and supportable post-launch, facilitating transitions from testing to full-scale deployment.
• Conduct on-site visits to troubleshoot beta test issues, ensuring timely resolutions and seamless operation.
• Provide regular project status updates and key insights to internal and external stakeholders, ensuring clear communication and transparency.
• Collaborate with support teams to assist with new product deployments, providing training and guidance as necessary.
• Escalate unresolved issues promptly, following internal protocols and addressing high-priority concerns effectively.
• Facilitate continuous feedback loops between customers and internal teams, ensuring customer feedback informs product iterations and improvements.

Qualifications

Qualifications we're looking for. 

• Experience: 
  • At least 2+ years of experience as a Field Service Engineer, Application Engineer, Pre-Sales Engineer or Product Manager in the field of IoT devices, electronic consumer products or SaaS products.
• Skills: 
  • Software: basic coding skills, scripting (e.g. Python), SQL knowledge, Log analysis (like Azure Kusto Query, Sumologic, Splunk) preferred.
  • You have experience with Embedded/IoT devices: radio protocols like Wi-Fi/BLE/Zigbee/LoRa is required.
• Abilities: 
  • ​​​​​​​​​Excellent verbal and written communication; ability to convey complex information clearly and understandably. 
  • Ability to liaise with individuals across a wide variety of operational, functional, and technical disciplines and work within a virtual global team environment preferred.
  • Ability to travel up to 40% is required. Ability to travel internationally is preferred.
• Education:
  • ​​​​​​​​​​​​​​University of Applied Sciences or Higher Technical College (with experience) for engineering or equivalent experience.
  • Preferred: Bachelor’s Degree in Computer, Electronics or Electrical Engineering

We innovate. We help communities thrive. 

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.

We feel supported. You will too.  

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including: 

• Generous paid time off (PTO): 35 days PTO to enable work/life integration and promotes a culture of trust.
• Health & Wellness: Eligibility for healthcare benefits begin day one, plus retirement savings plans.
• Financial future: While retirement savings plans vary by country, we help you plan for your future.
• Family-First Support: Navigate family challenges with our assistance, securing time for both your loved ones and self-care.
• Hybrid work: Find your balance with two days working from home, three days in the office, plus the freedom to work anywhere for up to two weeks a year.
• Time off to volunteer and give back to your community.
• Career Growth: E-learning opportunities and workshops, and global mobility potential
• Commute benefits: up to $100/month per employee for commuting expenses.
• Philanthropy: Our company matches employee donations up to $500 per year for causes close to your heart. 

Additional Information

All your information will be kept confidential according to EEO guidelines.