Associate, FSG

Job Summary

Provides first line of support and problem resolution for selected products and services. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.

Job Description

• Addressing minor coverage issues and resolving minor complaints. Ensuring all customer communication is clearly documented.
• Answering inbound customer service calls. Providing entry-level troubleshooting and redirecting phone calls when appropriate.
• Obtaining initial loss information from customers and beginning claims processing.
• Identifying order issues and determining appropriate course of action for effective resolution.

Job Skills

Active Learning, Adaptability, Communication, Customer Service, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Product Services

Additional Job Details

Address:

250 NICOLLET MALL:MINNEAPOLIS

City:

Minneapolis

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-03-06

Application Deadline:

Inclusion and Equal Opportunity Employment

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