Associate, HR Operations

Associate, HR Operations

The Opportunity

Working with the Employee Experience department, the HR Operations Associate will be responsible for daily operations within the HR Operations unit including but not limited to onboarding and offboarding employees, building and refining people processes, supporting with system implementation and clean-up, and responding to employee inquiries to ensure a high level of customer service. They will work closely with the Manager, HR Operations & Compliance and the HR Coordinators to ensure efficient end-to-end implementation of HR policies and procedures. 

This role will also provide specialized project management of EX initiatives with a focus on HR  Operations, ensuring compliance, efficiency, and customer support to employees and internal collaborators across the team

As part of our mission, we strongly encourage individuals who have lived experience of incarceration or involvement in the justice system to apply for this role.

CEO's Staff Vaccination Policy

CEO has implemented an org-wide vaccination requirement that requires all new staff to be fully vaccinated before their first day of work. We have made this decision for the safety of our participants and employees and to enhance our ability to continue to provide the vital services we offer to our participants. As part of the onboarding process, new hires will be asked to submit proof of vaccination status prior to their first day of employment.
If you are unable to get vaccinated against COVID-19 for medical or religious reasons, you can request a reasonable accommodation.  An interactive meeting will be scheduled to discuss your request.  
 
CEO does not discriminate against individuals with actual or perceived infection with COVID19 or based on an actual or perceived history of such infection nor based on any protected status. 

Who We Are

The Center for Employment Opportunities (CEO) provides employment services to people with recent criminal convictions. Across the United States, over 6,000 people participate in CEO each year, transitioning to employment that supports themselves, their families, and their communities.

What began as a demonstration project of the Vera Institute of Justice in the 1970s to address employment barriers facing the formerly incarcerated following release in New York City has grown into the leading reentry employment organization in the country, where over 25,000 formerly incarcerated individuals have secured full-time employment since 1996. In 2016, CEO embarked on a 5-year strategic plan to grow to serve 9,000 participants annually. 

Who You Are

• You have 3+ years of experience in Human Resources, with knowledge of human resources processes and best practices; PHR or SHRM-CP a plus
• You have experience and proficiency with HRIS and Payroll systems required
• You have proficiency in MS Office (particularly Excel) and GSuite
• You have knowledge of federal and state labor laws and expectation to stay abreast of legal changes affecting HR
• You are people-centered, efficient customer service skills and ability to work with staff at a variety of levels and to coordinate multiple stakeholders and projects
• You have the ability to interpret and explain human resources policies, procedures, laws, standards, or regulations
• You have strong verbal and written communicator, with the ability to communicate information through a variety of formats and with demonstrated desire to build relationships with stakeholders (internal and external) of all levels
• You have competency in identifying challenges and facilitating solutions; strong analytical skills 
• You have strong organizational skills and detail orientation; experience juggling numerous projects and responding quickly and positively to shifting demands and opportunities
• You are a creative problem-solver with the ability to develop solutions to problems as they arise and the judgment to know when to enlist the help of colleagues
• You are able to work within ambiguity 
• You are able to thrive in a fast-paced environment

What You’ll Be Responsible For

Key responsibilities of the (title) include but are not limited to:

Project Management and Process Improvements

• Build and  provide input into project planning activities for the HR Operations team, including division of responsibilities, time and effort estimates, stakeholder mapping, anticipate barriers, etc.
• Liaise and coordinate with team members to make sure projects and deliverables are on track to be delivered on deadline; communicate progress and updates as needed
• Leverage project management best practices, tools, templates and standards
• Take the lead in supporting Manager, HR Ops & Compliance with setting HR Ops priorities and metrics
• Streamline People Operations processes, implementing best practices, and increasing efficiencies across the department

HR Operations and Systems

• Project manage transition of personnel files from paper to electronic; maintain employee personnel files to ensure compliance and maintain accurate records in our HRIS system, developing audit process and checklist to support
• Serve as lead in troubleshooting challenges within our core HR systems, including ADP and Kronos, building knowledge of the systems as needed and developing training to help employees maximize use of systems
• Serve as a partner, support, and project lead to Manager, HR Operations & Compliance in HR system design/set-up
• Lead transactional tasks related to payroll, working closely with the Payroll department to help ensure accuracy in bi-weekly payroll processing
• Play a lead role in supporting HR-related audit requests and monthly reporting
• Manage the team’s email inbox, fielding inquiries from employees independently and serving as a liaison between the HR Operations team and employees

Team Management and Support

• Serve as key representative on behalf of the HR Operations team and Manager, HR Operations on internal committees, sharing updates with the fuller team as needed 
• Deliver employee onboarding and offboarding process and conduct new hire orientations
• Support Employee Experience related matters across the org
• Facilitate and lead team meetings as needed; prep materials and coordinate logistics for meetings and events, such as staff training, as needed
• Keep abreast of HR best practices that enhance CEO’s work
• Other duties as assigned

Compensation and Benefits  

The salary range for this position is $50,200-58,000/ annually. In an effort to be both equitable and transparent, CEO's compensation philosophy considers a variety of factors, including, but not limited to, experience, internal equity, and home office location in making a final determination on our salary offer.

We recognize that salary is a part of the overall compensation package and are happy to provide a comprehensive benefits package, including medical and dental coverage, professional development opportunities and training, including regular training opportunities in Motivational Interviewing (MI). MI is one evidence-based skill that reentry and human service professionals can utilize when supporting participants to achieve their goals.

We also offer paid parental leave, participation in a retirement plan, sick and vacation leave, paid holidays and more. We are a workplace that promotes continual learning and teamwork, offering lch and learns, team outings, holiday gatherings and more for our staff.

More About Us

The Center for Employment Opportunities believes that everyone deserves the chance to shape a stronger future for themselves, their families, and their communities. Our commitment to being an anti-racism organization that is inclusive across all identities and experiences drives us forward every day. We exist to create greater opportunities for people who face multiple barriers to personal and professional success, and we’re passionate about being agents of change who promote diversity, equity, inclusion, and access to opportunities for all.

People who are justice involved, people of color, people who identify as LGBTQ+ , and people with disabilities are highly encouraged to apply for vacant positions at all levels.  CEO’s commitment to DEI aligns with the CROWN Act, creating an open space where our employees can present as their true authentic selves. We are an equal employment opportunity for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.

Please note that due to the volume of resumes received, we are unable to contact each applicant regarding the status of each position or reply to candidates' inquiries via phone or email.

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