Associate HR Operations Specialist

Job Overview

Are you ready to join a growing, dynamic company? Keurig Dr Pepper is a modern beverage company, with more than 125 brands people know and love. We challenge the usual and always push beyond the expected. We are building a culture that is our competitive advantage - one that is growth focused, change resilient, collaborative, innovative, nimble, diverse and inclusive.

Are you ready to grow? Here's what will make you successful at KDP! We love passionate, courageous HR leaders who work with agility and are excited by new challenges. You'll need consulting and influencing skills, a team-first, entrepreneurial spirit, business insight and analytical capability, and a heart for supporting the needs of our employees.

Will you be the next member of our talented team? If you're ready, here's more about the job!

The Associate HR Operations Specialist is part of the myHR team, a world-class, value-added, and customer-focused team that works in partnership with other functions to provide strategic, simple, and efficient solutions for our employees. The position is responsible for supporting the shared service model and the Company's HR initiatives by implementing and administering identified HR core operational processes. As an Associate HR Operations Specialist, you will provide customer service to all levels of employees regarding company's human resources programs and policies. In addition, you will identify and implement process improvements to drive compliance and accuracy as well as enhance the employee experience.

Your Responsibilities will include:

• Customer Service: act as a first and second line of HR support for KDP's US workforce in resolution of a wide variety of employee and manager issues - actively triaging, resolving, and/or escalating each item. Remain online and available to answer employee inquiries and resolve complex request.
• HR Program Administration & Consulting: collaborate with HR Centers of Expertise (Talent Acquisition, Compensation, Benefits, Learning & Development) and support delivering quality services and effective communication of HR services and programs to employee base.
• HR Systems: provide support to employees, managers, and HR Business partners on basic transactions in the HR System.
• Project & Process Management: Lead and/or participate in small to medium process improvement initiatives that require a basic working knowledge of project management.
• HR Compliance: Liaison with HR Business Partners and specialists to interpret and respond to inquiries on HR policies and procedures during the full employee lifecycle. Adhere to documented procedures in executing strategy and ensures compliance to applicable regulations.

Work Schedule:

This role is available hybrid (2/3) or 100% onsite. Core work hours are 8:00am-5:00pm.

Total Rewards

• Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement
• Annual bonus based on performance and eligibility

Requirements

Education & Experience:

• Bachelor's Degree in Human Resources, related field, or professional experience equivalent
• Experience in fast paced, high volume, customer support service role
• Impeccable written and verbal communication skills required
• Bilingual Spanish/English highly preferred
• Proficient with Microsoft Office (Work, Excel, PowerPoint, Outlook) product suite
• Familiarity with HRIS systems; Workday & ServiceNow preferred
• Experience thriving in a fast-paced, dynamic, flexible, team-oriented environment, with the ability to navigate competing priorities while maintaining extreme attention to detail.
• Ability to build and manage strong, collaborative working relationships and carry high credibility with cross-functional teams
• Change agent who is dedicated to continuous improvement efforts by proactively identifying issues and recommending solutions

Company Overview

Our offer:

Our people are the heart of our business, which is why we offer robust benefits to support your health and wellness as well as your personal and financial well-being. The breadth and depth of our family of brands makes it possible for us to offer a variety of dynamic and exciting career opportunities across the country. We provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Come on our journey to Elevate HR and grow your career with us!

Who we are:

Keurig Dr Pepper (NYSE: KDP) is a leading coffee and beverage company in North America, with annual revenue in excess of $11 billion. KDP holds leadership positions in soft drinks, specialty coffee and tea, water, juice and juice drinks and mixers, and markets the #1 single serve coffee brewing system in the U.S. The Company maintains an unrivaled distribution system that enables its portfolio of more than 125 owned, licensed and partner brands to be available nearly everywhere people shop and consume beverages. With a wide range of hot and cold beverages that meet virtually any consumer need, KDP key brands include Keurig®, Dr Pepper®, Green Mountain Coffee Roasters®, Canada Dry®, Snapple®, Bai®, Mott's® and The Original Donut Shop®. The Company employs more than 25,000 employees and operates more than 120 offices, manufacturing plants, warehouses, and distribution centers across North America.

Keurig Dr Pepper Inc. is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper Inc. recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.