Associate HRIS Analyst

About Agero:
Wherever drivers go, we're leading the way. Agero's mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients' relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we're pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com .
Role Description and Mission :
The JR HRIS Analyst will provide functional support for all HR applications. Primary contact for end-user questions related to systems, requests and password resets. Responsible for report administration and responding to various data requests across the organization. Ensures HRIS supports the needs in providing information, tools, and resources to our customers. This individual will update and train staff on databases needed to perform their job functions.
Key Outcomes :

• Ensure accuracy and integrity of all HRIS data. Perform group data updates, exports, imports, clean-ups, and troubleshoot any data discrepancies.
• Supports end users to troubleshoot functional system issues, identify root causes and partner with stakeholders to fix errors so that problems are not repeated. Documents changes to system and processes.
• Provides day to day technical and administration support to departmental and end users
• Assist in creating and maintaining process, system, and end-user documentation and quick reference materials.
• Assist in system maintenance, testing system modifications in appropriate test environments, system upgrade and implementation.
• Generates reports/queries, including writing, maintaining, and supporting a variety of reports or queries utilizing appropriate reporting tools. Assists in development of standard reports for ongoing business needs. Helps maintain data integrity in systems by running queries and analyzing data.

Skills, Education and Experience :

• Strong analytical and problem-solving skills
• Ability to provide recommendations for Continuous Improvement & Innovation
• Excellent organizational skills and ability to multitask in a dynamic environment
• Excellent interpersonal skills, with the ability to work independently as well as cooperatively in a team environment.
• Ability to communicate effectively both verbally and in written form with all levels of the organization
• Ability to interpret data and present information and findings

Hiring In:

• United States: AZ, FL, NC, IL, KY, MA, MI, NM, TN, and VA

D, E & I Mission & Culture at Agero :
We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients' relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.
The road to positive change starts inside Agero. In celebrating each other's differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.
THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.
To review Agero's privacy policy click the link: https://www.agero.com/privacy .