Associate I, Marketplace Safety, Marketplace Operations

Confidence can sometimes hold us back from applying for a job. Here’s a secret: there's no such thing as a "perfect" candidate. Poshmark is looking for exceptional people who want to make a positive impact through their work and help create an organization where everyone can thrive. So whatever background you bring with you, please apply if this role would make you excited to come to work every day.

Job Description:

Poshmark is the largest community marketplace for fashion where anyone can buy, sell and share their personal style. With millions of shoppers and over a million sellers, Poshmark brings together a vibrant community everyday to express themselves and share their love of fashion.

Do you love justice and making this world a better place? If you have a passion for investigating and fighting cyber fraud, we want to talk to you! We are looking for that unique individual who loves problem-solving, analyzing data or people, and “getting things done” in a fast-paced tech environment. 

Job Description:

Poshmark is looking for a Marketplace Safety Associate who will focus on fraud detection and solve fraud-related issues. In addition to operational work, you will evolve our processes and help develop scalable solutions to fraud prevention. The Fraud Associate will play a critical role in making sure that our marketplace is trusted and safe. This is an entry-level position and perfect for a recent graduate or someone looking to pivot into a fraud mitigation career. 

**Candidates must be able to work a Sunday-Thursday schedule.

Responsibilities:

• Effectively review & investigate purchases or events to identify fraudulent behaviors 

• Investigate users and orders in a thorough, unbiased and fair manner 

• Use back office tools to take appropriate actions on user accounts or orders

• Provide stellar assistance to our users regarding fraudulent charges & activities 

• Collaborate with the Payment and Support teams to troubleshoot issues 

• Interact with the Poshmark community about sensitive issues in a professional manner

6-Month Accomplishments:

• Familiar with Poshmark policies, processes, and procedures

• Familiar with all Poshmark internal tools 

• Learn about all fraud types and become comfortable making decisions

• Work independently and cross functionally to streamline processes to improve fraud processes

12+ Month Accomplishments:

• Complete and exceed all 6-month responsibilities

• Become a master in fraud and be able to determine all fraud types with no additional help

• Work on a few ongoing projects at a time
   

Desired Skills:

• New graduates are welcome 

• Great attention to detail & highly organized

• Passionate about community & helping our users

• Strong work ethic.

• Excellent verbal & written communication skills

• Endless patience & contagious positive energy

• Confidence to work with upper management

• Collaborative personality

About Us

Poshmark is a leading fashion resale marketplace powered by a vibrant, highly engaged community of buyers and sellers and real-time social experiences. Designed to make online selling fun, more social and easier than ever, Poshmark empowers its sellers to turn their closet into a thriving business and share their style with the world. Since its founding in 2011, Poshmark has grown its community to over 130 million users and generated over $10 billion in GMV, helping sellers realize billions in earnings, delighting buyers with deals and one-of-a-kind items, and building a more sustainable future for fashion. For more information, please visit www.poshmark.com, and for company news, visit newsroom.poshmark.com.

Why Poshmark?

At Poshmark, we’re constantly challenging the status quo and are looking for innovative and passionate people to help shape the future of Poshmark. We’re disrupting the industry by combining social connections with e-commerce through data-driven solutions and the latest technology to optimize our platform. We’re nothing without our amazing team who deliver an unparalleled social shopping experience to the millions of people we connect each day.

We built Poshmark around four core values: 1) focus on people to create empowered communities that drive success; 2) together we grow to support each other to strive for our dreams; 3) lead with love to foster genuine connections built upon a foundation of respect; and 4) embrace your weirdness to accept and empower one another on their own unique journey. We’re invested in our team and community, working together to build an entirely new way to shop. That way, when we win, we all win together. Come help us build the most connected shopping experience ever. We will set you up with comprehensive global and in-country benefits to support you and your family needs.

Poshmark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

View Poshmark's Job Applicant Privacy Policy here.