Associate Implementation Consultant

Our team is growing and we are looking for an Associate Implementation Consultant to join our Client Services team! You'll work closely with customers to implement monday.com to help their business needs and challenges.

There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.

About The Role:

• Take ownership of clients onboarding, implementation projects. 
• Build strong relationships with our clients to understand their needs and ensure their success with monday.com
• Act as a project manager to ensure timelines are met
• Work with customers to build their most time-sensitive workflows into monday.com and ensure there is a clear end-user training plan for those workflows.
• Empower customers to connect their goals and challenges with the solution in monday.com
• Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
• Build, own, and execute client success and onboarding plans
• Represent the voice of the customer and influence product development roadmap

Requirements

• 1-2 years of experience in B2B SaaS as technical customer success /customer experience or support/ implementation manager / technical project management / technical account management / technological consulting, specifically within onboarding and implementation of software.
• Strong project management skills to keep projects on-track and manage unique flows. 
• At least 1 years of experience implementing new technology for medium and large organizations. 
• Strong problem solving skills
• Ability to clearly articulate technical topics to a non-technical audience
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy
• Strong customer-facing and presentation skills

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

For New York City-based hires only: Compensation Range: $70,000-$100,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.