Associate, Information Technology (Desktop Support)

• Participates in the deployment, maintenance, repair and general support and upgrade of desktop hardware, software, operating systems and distributed printers.
• Assists the bank employees with desktop issues, both via the Help Desk and On-site visits.
• Identifies user’s hardware & software needs, provides immediate assistance, or refers needs to the proper division.
• Repairs user desktop hardware when required.
• Defines users, user group, and access privileges to end users for files and other resources.
• Re-sets application passwords.
• Helps maintain overall network in optimal performance by monitoring and analyzing their components.
• Follows standards and procedures to ensure that PC, printing, and related resources are available, that a maximum number of issues are resolved in minimum time, and service requests are completed in an efficient and effective manner.
• Maintains desktop resources in accordance with the established standards.
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Other duties may be assigned.

Minimum Requirements:

• Bachelors Degree in Computer Science, Information Systems or related field required.
• Two (2) years of experience in Desktop Support, IT or similar position required.
• Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
• Network + Certification or A+ Certification is preferred.
• Extensive knowledge and experience of computer troubleshooting and resolution, including hardware repairs required.
• Able to interpret and apply rules, regulations, policies, and procedures.
• Excellent written and verbal communication skills in Spanish & English required.
• Excellent customer service, interpersonal skills, and ability to work effectively with clients is required.
• Knowledge and experience of computer troubleshooting and resolution, Microsoft Windows-based end-user computing environments & Telephony Services required.