Associate IT Analyst - Hybrid

At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you're looking for a challenge and meaningful role, you're in the right place.

Dow has an exciting and challenging opportunity for an Associate IT Analyst within the ESS Portfolio Acceleration Infrastructure Management Team (IAT) located in Midland, MI or Houston, TX! The role will align to Dow's Design Your Day approach and allows employees flexibility by choosing when to work remotely and when to attend on-site activities based on project work and role needs.

About you and this role

As an Associate IT Analyst, you will be responsible for executing the technical project deliverables (technical requirements, logical and detailed system design, security design, and support procedures) for a suite of Manufacturing and Engineering (M&E), Emergency Services & Security (ES&S), and Integrated Supply Chain (ISC) Windows and Linux based applications. You will also provide technically focused project expertise to a M&E/ES&S/ISC global partner base and related technologies. You will be responsible for working to provide timely, effective and highly focused expert support in order to maximize the partner's effectiveness.

In this role, you will apply conceptual knowledge to assist in designing, developing, and supporting solutions and processes to meet business needs and requirements. Accompanied by significant guidance, you will work in a business process, enabling, or implementation team, and apply general knowledge of Information Systems.

In this role, you will require conceptual knowledge of theories, practices, and procedures as well as having general business knowledge related to your discipline and functional area. You will need to have the ability to exchange straightforward information with others and ask questions to check for understanding. It is your responsibility to use established procedures and practice to analyze and resolve standard problems. You will be accountable for assigned contributions with no direct supervisory responsibilities and you will need to use established procedures and practices to achieve objectives and meet deadlines.

Responsibilities

• Uses conceptual knowledge to gather business requirements for assigned functional and technical areas
• Provides project and technical expertise within the team
• Works with Solution Managers and Senior Solution Manager in the project scoping process
• Provides expert level support to the team that does run-the-business support for the suite of M&E/ES&S apps supported by I/S
• Participates in timely implementations of strategic solutions
• Implements systems/platform upgrades and fixes
• Provides a technical role in analyzing complex problems involving Microsoft Windows, Red Hat Linux, telecommunications, and security technologies
• Works closely with business process teams, technical teams, and other stakeholders to design and build solutions which meet requirements, conform to Dow architecture standards, and optimize productivity and long-term product/system vision
• Learns how to conduct issue resolution
• Available for off-hours communication to help in resolving incidents as needed
• Available for limited off hours work to support upgrades and implementations as needed
• Ability to travel as needed for project work within the US

Qualifications

• A minimum of a Bachelor's degree, 3 years relevant experience, or relevant military experience at a U.S. E6 rank or Canadian Petty Officer 2nd Class or higher
• A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process

Preferred Skills

• Degree in IT or related technical field
• Minimum of 2 years of experience in the following areas:
  • Windows patching
  • Windows OS System Administration
  • Windows Active Directory organization
  • Windows Terminal Services CAL licensing system
  • Windows Security - groups, OU, GPOs
  • Windows server options - blade, rack mounted, HCI/VxRail
  • Red Hat Enterprise Linux (RHEL) OS System
  • Disk RAID concepts and design
  • CP/IP Networking concepts and design
  • VM Hosting fundamentals - Single ESX server, VM Farm
  • Troubleshooting fundamentals
  • Application Interface concepts and design
  • Firewall fundamentals
  • Load Balancer fundamentals
  • Cloud hosting fundamentals - SaaS, PaaS and IaaS

Additional notes

• This position does not offer relocation assistance

Benefits - What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you needwhen you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals.
• Become a Dow shareholder through various employee stock programs.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Global Paid Time Off (PTO) policies:
  • Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
  • Paid time off to care for family members who are sick or injured.
  • Paid time off to support volunteering and Employee Resource Group's (ERG) participation.

Join our team, we can make a difference together.

About Dow

Dow (NYSE: DOW) is one of the world's leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.

Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8.