Associate IT Engineer

About Homeward

Buying a home should be an exciting milestone. But all too often, it’s stressful, especially in a competitive market or when you’re buying and selling at the same time. So we’re redesigning the homebuying experience. We’re a fast-paced real estate startup that empowers agents to help homebuyers buy with cash. We buy homes on behalf of our partners’ clients with our cash, then the client buys the home back from us.

Founder and CEO Tim Heyl, a 10-year industry veteran and owner of one of the fastest-growing agent teams in the country, started Homeward in 2018. In fact, he bought our first customer’s home with his own life savings. Today we offer two services — Buy with cash and Buy before you sell.

We’ve raised more than $160MM in equity capital from top-tier venture investors, including Norwest, Blackstone Alternative Asset Management, Adams Street, Javelin, and LiveOak. Our leadership team includes experts from the real estate, mortgage, and technology industries.

About the Opportunity

We're seeking an Associate IT engineer to join our growing team focused on providing best in class support through modern technology solutions. This role will play a key part in supporting all company functions to deliver on our mission of building a simpler, more streamlined and customer-centric home buying and selling experience.

This position is not eligible for visa sponsorship.

Responsibilities:

• Provide technical support for business needs and objectives through modern cloud focused technology solutions spanning the following areas: collaboration systems, productivity applications, identity & access management tools, endpoint systems management.
• Create, maintain and deliver IT operational process, procedures and practices for a growing organization
• Solve escalated technical issues with both internal and external technical teams and business partners
• Maintain essential IT operations, including client operating systems (Windows & Mac), security tools (EDR, vulnerability management, etc)
• Own small projects, solutions, and key responsibilities within a larger business initiative
• Handle business-critical IT tasks and systems that provide commercial advantage in a global marketplace
• Participate in the design and delivery of the IT strategic roadmap
• Be creative by enabling faster and smarter business processes related to technology use 
• Partner with internal and external partners to communicate project status, activities, and achievements

Qualifications:

• 2+ years of experience in a fast paced IT environment supporting SAAS based technologies such as: Google Workspace, Office365, Zoom, and Slack
• Knowledge of IT Service Desk applications and processes
• Implementation of small solutions or workarounds that are “outside the box” 
• Work with key business stakeholders for IT/Security improvements
• Track record of superior customer service
• Excellent troubleshooting skills and ability to identify root causes of technical problems
• Experience with implementing MDM solution - configuring, launching, and maintaining an enterprise device provisioning system from the ground up
• Support of fully remote workforce
• SOC2/PCI/SOX/CCPA Compliance a plus
• Vendor management
• Experience configuring and managing company-wide SSO solution credentialing and access control to thor party systems with the ability to define and execute onboarding and offboarding best practices and procedures
• Ability to maintain internal infrastructure requirements supporting client laptop and desktop computers (Windows & Mac)
• Regular performance of routine/scheduled audits of the systems and access

Homeward Values

THE GOLDEN RULE
Whether we’re dealing with colleagues or customers, we follow The Golden Rule, treating others the way we want to be treated. It’s a simple rule, but it’s also significant: we don’t prioritize money or growth over people, and we practice empathy at every opportunity.

CALM FOCUS
We work in tech and build solutions for real estate. Both are fast-paced and stressful industries. So it’s important that we focus on the larger objective rather than rushing from one task to the next. If something is out of scope, we say “No.” If something feels rushed, we pump the brakes. This calm focus helps us create solutions our customers love.

ONE TEAM, ONE DREAM
Big problems require big solutions. We look at our customers’ experience holistically, and recognize that solving them requires collaboration across teams. This approach extends to cooperation among our three affiliate companies — Homeward, Homeward Mortgage, and Homeward Title — and results in a better homebuying experience.