Associate IT Engineer

We are looking for an Associate IT Engineer to join our team as a remote employee..  This role is responsible for establishing best in class information technology practices that will ensure Pie team members have the tools and technologies they need to set them up for success from onboarding and throughout the team member’s life cycle. This individual will be instrumental in our ability to scale our systems and technologies and review security and protocols to meet the needs of our team members as we grow.

How You’ll Do It

• Security and Cloud Service Operations
• Ensure internal security best practices for team member computers, Pie data, Pie network access and backup systems.
• We are a 100% cloud/SaaS organization. Administer and integrate cloud services: Okta, Google Workspace, Office 365, Zoom, Slack.
• Create and update technology documentation for internal IT teams and for Pie team members.
• Administration of Atlassian Cloud (Jira/Confluence/Service Desk)
• Work to Onboard New Team Members
• Ensuring all new Pie-oneers have their computer and applications set up and ready for use when they arrive on their first day.
•  Work with functional teams and business leaders to ensure all standard profiles for new hire access are kept up to date.
• Keep the IT team scaling efficiently by automating recurring tasks such as onboarding, offboarding and access workflows
• Provision/Deprovision accounts/computers. Setup and document all required access for new employees.
• Managing Technical Support for Team Members at all Levels
• Managing all AV, end-point protection, telephony, computer hardware, and computer software.
• Provide IT assistance via remote support channels to all Pie employees for a multitude of operational tasks e.g. password resets, access requests, application support.
• Provide IT support for remote team members, including configuring, shipping, and receiving employee devices
• Work to solve problems and mitigate issues with Team Members.
• Direct interaction with people is central to this role.
• Work with team members in conflict resolution situations to help resolve issues with technology, both in person and remote.
• Build configuration policies and profiles in MDM systems.
• Write Powershell scripts to create detailed reports / audits in 365.
• Create Power Automate workflows to automate administrative tasks.

The Right Stuff

• Knowledge of setting up and administering cloud based infrastructure systems is required. Working with Okta, Google Workspace, Office 365, Zoom, Slack, cloud anti-virus, such as Sophos is highly preferred.
• Knowledge with system administration of a cloud phone system required
• Knowledge of working with remote monitoring systems (RMM) required. Connectwise Control highly preferred.
• Must have strong interpersonal and communication skills. Strong problem-solving skills, with ability to quickly resolve issues as they arise.
• Working with device management software programs, specifically Addigy or Intune/Endpoint Management  is  highly preferred.
• Strong understanding of using automation to scale IT infrastructure for a start-up or a small business is a plus.

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