Associate IT Product Manager

JOB SUMMARY 

GeneDx is a patient-centered technology seeking an IT Associate Product manager who will play a crucial role in shaping our IT products and driving successful outcomes for all GeneDx. 

As an IT Associate Product Manager, you will support the development and execution of the product strategy for our IT initiatives. Working closely with IT engineering and several cross­ functional teams, you will help identify customer needs, define requirements, and drive the successful delivery of IT solutions that enhance business operations. 

MAJOR DUTIES AND REPONSIBILITIES 

• Execute the product strategy for a diverse range of IT products, aligning with organizational goals. 

• Manage the success of the development process, ensuring that all products meet both business objectives and user needs. 

• Work closely with cross-functional teams to help prioritize features, assist in development of IT product roadmap, and gather customer feedback for ongoing enhancement. 

• Collaborate closely with IT engineering teams to contribute to the technical implementation of product features, ensuring alignment with overall product vision and user needs. 

• Utilize productivity tools like Jira/Confluence, Monday.com and smartsheets to effectively track tasks, progress, and milestones. 

• Drive enhancements in service delivery and streamline IT operations to elevate the overall user experience through completion of projects. 

• Other duties as assigned. 

OBJECTIVES 

• Introduce a Refined Change Management Procedure: Ensure the successful adoption of an enhanced change management process by all IT departments within 30 days. 

• Finalize the first draft of the product roadmap for the 2025 ITSM tool within the first 60 days. 

• Successfully onboard at least one IT product tool within the first 90 days. 

SUPERVISORY RESPONSIBILITIES 

• None 

COMPETENCIES 

• Self-starter with exceptional organizational skills, capable of effectively managing and prioritizing multiple projects. 

• Collaborative team player with a customer-focused mindset and strong technical troubleshooting abilities. 

• Skilled at guiding users and stakeholders to make informed decisions that align with project goals. 

• Experience in creating product documentation and training users on new product implementations. 

• Strong communicator with the ability to convey technical issues and solutions clearly across various organizational levels. 

• Familiarity with HIPAA, CLIA, and SOX compliance standards. 

QUALIFICATIONS 

• 1-3 years of experience, ideally within IT service management (ITSM) in a Saas environment, product or project management with the ability to translate technical requirements into actionable product features  

• Preferred: Bachelor's Degree in a technical or scientific field is  

• Associate product manager certification or Scrum Master preferred but not required 

PHYSICAL DEMANDS 

• Ability to sit for extended periods. 

WORK ENVIRONMENT 

• Work is performed in a remote environment with some travel to Gaithersburg lab as needed. 

• Standard work hours are Monday through Friday, 9 AM to 5 PM EST, with occasional Afterhours or weekends required during launch of programs. 

Acknowledgements 

The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.