Associate IT Support Engineer I

Job Title: Associate IT Support Engineer I
Reports to: Enterprise IT Manager
Job Location: Los Angeles, CA, USA
Job Status: Exempt, FT
About SHEIN
SHEIN is a global fashion and lifestyle e-retailer committed to making the beauty of fashion accessible to all. We use on-demand manufacturing technology to connect suppliers to our agile supply chain, reducing inventory waste and enabling us to deliver a variety of affordable products to customers around the world. From our global offices, we reach customers in more than 150 countries.
Founded in 2012, SHEIN has nearly 10,000 employees operating from offices around the world, with U.S. Headquarters located in Los Angeles and Global Headquarters located in Singapore. In SHEIN, we work with outstanding, creative, and capable peers. We share an energetic and open culture for capable people to discern, work and ignite as a team.
Position Summary
SHEIN Global Security and Risk Management (GSRM) is a global security organization that oversees security infrastructure, risk management, data privacy, business fraud, governance, and regulatory compliance across SHEIN's global footprint. It is composed of a team of security professionals, innovators and thought leaders that have had decades of global security experience, led large scale transformations, and served in Fortune 500 executive roles.
We're looking for an experienced Associate IT Support Engineer I to join our team. You'll be working with a team to support our internal team of professionals with the tools they need to deliver customer success. We are a fast growing company which means there's never a shortage of new IT projects and challenges to solve. We have escalation tiers; we don't just "turn it off and back on again"; we keep the teams we support productive and things running smoothly by solving problems and not just addressing symptoms.
We put just as much value in growing the skills of our team through frequent opportunities for project and team leadership. If you're interested in being regularly challenged to solve new problems, instead of fire-fighting the same issues again and again, then you'll be a great fit.
Job Responsibilities

• Solve problems and provide scalable solutions to our desktop users Mac & Windows
• Track issues through the Service-Now Service Management queue and ensure prompt resolution
• Manage hardware and software inventory
• Onboard new users: provision laptops, phones, and necessary accounts
• Assist in the administration of cloud-based applications, MSO365
• Perform recommended upgrades and patches to operating systems, applications, and equipment by Intune or manually
• Follow-up with internal staff/customers
• Provide feedback/Report on processes and make recommendations on areas to improve
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
• Suggest improvements on technologies and procedures
• Office Conference rooms maintenance

Job Requirements

• Experience supporting Macintosh OS 12.6 or later
• Experience working with Service-Now
• Experience with Service-Now
• Experience with OKTA
• Experience with Microsoft 365 Admin
• Experience with Microsoft Azure Ad & Intune
• Degree in Computer Science or a related field, or equivalent experience
• 3-5 years experience in a desktop support/help desk or similar support role.
• Terrific deskside manner; with the ability to support users without alienating them
• Effective and clear oral and written communication skills.
• Highly proficient with Windows and Mac OSX computer platforms, or enough IT acumen to learn quickly.
• Understanding and familiarity with our cloud based platforms: specially OKTA, Azure Intune, O365 admin, ConnectWise, Apple Business Manager
• Team player. You like collaborating closely with other engineers.
• Comfortable with a distributed workforce. We interact with each other via video chat, Slack and Team and in-person
• Self-motivated, creative problem solver
• At least partially obsessed with automating everything

Pay
$57,900.00 min - $84,00.00 max annually. Bonus offered.
Benefits and Culture
Healthcare (medical, dental, vision, prescription drugs)
Health Savings Account with Employer Funding
Flexible Spending Accounts (Healthcare and Dependent care)
Company-Paid Basic Life/AD&D insurance
Company-Paid Short-Term and Long-Term Disability
Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)
Employee Assistance Program
Business Travel Accident Insurance
401(k) savings plan with discretionary company match and access to a financial advisor
Vacation, Paid holidays and sick days
Employee Discounts
Perks (HQ Location)
Free weekly catered lunch at HQ
Dog-Friendly office
Free Gym Access at HQ
Free Swag Giveaways
Annual Holiday Party
Invitations to pop-ups and other company events
Complimentary daily office snacks and beverages
Free Shuttle Service from HQ to LA Union Station
SHEIN Distribution is an equal opportunity employer committed to a diverse workplace environment.