Associate IT Systems Administrator

Ibotta is seeking an Associate IT Systems Administrator to join our innovative team and contribute to our mission to Make Every Purchase Rewarding. You will play a pivotal role in managing and optimizing our cutting-edge IT infrastructure. You'll be at the forefront of deploying and supporting applications, overseeing both Windows and macOS environments, and ensuring smooth operations across our SaaS platforms. We're looking for someone passionate about technology that thrives in a dynamic, collaborative environment and wants to make a significant impact as part of a small, nimble team. This role requires a blend of technical experience, organizational skills, and a customer-service mindset. The Associate IT Systems Administrator will play a crucial role in ensuring a smooth and productive working environment for our in-office employees.
This position is located in Denver, Colorado as a hybrid position requiring 3 days in office (Tuesday, Wednesday, and Thursday). Candidates must live in the United States.
What you will be doing:

• Office Equipment Management: Assist with the procurement, deployment, maintenance, and troubleshooting of all in-office equipment, i.e. monitors, peripherals, and other hardware.
• Conference and Video Conferencing Support: Manage and maintain conference room technology, including video conferencing systems, projectors, audio equipment, and related software. Ensure seamless collaboration and communication for in-person and remote meetings.
• Asset Management: Maintain accurate records of IT assets, including hardware inventory, software licenses, and warranties. Track asset lifecycles and ensure proper disposal or recycling of outdated equipment.
• Technical Support: Provide technical assistance and troubleshooting for escalated desktop support issues. Resolve complex problems related to hardware, software, and network connectivity.
• Process Improvement: Develop and document processes for hardware infrastructure management, asset tracking, and incident response. Identify opportunities for automation and efficiency gains.

What we are looking for:

• 1-2 years of experience in IT, with a focus on hardware and infrastructure management.
• Associate's or Bachelor's degree in Information Technology or a related field preferred.
• Knowledge of Windows and macOS operating systems, as well as common office productivity software.
• Experience with asset management systems and ITIL best practices.
• Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical staff
• Problem-solving and analytical skills, with the ability to diagnose and resolve complex issues.
• Experience with Zoom, Atlassian, and Google Workspace administration.
• Familiarity with networking and video conferencing equipment.

About Ibotta ("I bought a...")
Ibotta (NYSE: IBTA) is a leading performance marketing platform allowing brands to deliver digital promotions to over 200 million consumers through a network of publishers called the Ibotta Performance Network (IPN). The IPN allows marketers to influence what people buy, and where and how often they shop - all while paying only when their campaigns directly result in a sale. American shoppers have earned over $1.8 billion through the IPN since 2012. The largest tech IPO in history to come out of Colorado, Ibotta is headquartered in Denver, and is continually listed as a top place to work by The Denver Post and Inc. Magazine.
To learn more about what our Tech teams are doing day to day, visit Building Ibotta on Medium.com
Additional Details:

• This position is located in Denver, CO and includes competitive pay, flexible time off, benefits package (including medical, dental, vision), Lifestyle Spending Account, Employee Stock Purchase Program, and 401k match. Denver office perks include paid parking, bagel Thursdays, snacks and occasional meals.
• Base compensation range: $67,000-$74,000. Equity is included in overall compensation package. This compensation range is specific to the United States labor market and may be adjusted based on actual experience.
• Ibotta is an Equal Opportunity Employer. Ibotta's employment decisions are made without regard of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.
• Applicants must be currently authorized to work in the United States on a full-time basis.
• Applicants are accepted until the position is filled.
• For the security of our employees and the business, all employees are responsible for the secure handling of data in accordance with our security policies, identifying and reporting phishing attempts, as well as reporting security incidents to the proper channels.

Recruiting Agency Notice
Ibotta does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to any Ibotta employees.
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