Associate IT technical support Specialist

City/State

Norfolk, VA

Overview

Work Shift

First (Days) (United States of America)

Sentara is seeking a IT professional to join our team as an Associate IT Technical Support Specialist

This position supports Sentara Norfolk General Hospital located in Norfolk, VA

Minimum Requirement:

Bachelor's Degree in Computer Science, MIS, or related field, preferred

Experience in lieu of Bachelor's Degree

0-2 years of relevant experience with a degree

3years of relevant experience without a degree

Prefer one or more of the following: MCDST, A+, Network+, CompTIA Project+

Job Summary :

IT Technical Support Specialist is a customer-facing role. IT Technical Support Specialist, is responsible for assisting customers with technical issues or questions relating to computer hardware, applications, software devices, and monitoring systems. Their duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone, and meeting and speaking with them about installing hardware or software on their computers.

An Entry Professional applies broad theoretical job knowledge typically obtained through advanced education.

Responsibilities typically include:

• Work is closely supervised

• Work in a team-based environment with the ability to function with independent discretion

• Provide systems support for the end client systems, remotely, in person, or by phone including, troubleshooting, diagnosing, resolving, and documenting.

• Maintain technical skills in your field of expertise, keeping abreast of developments in technology and solutions.

• Good problem-solving and troubleshooting skills

• Strong attention-to-detail and follow-up skills; customer-focused and results-oriented attitude

• Strong oral and written communications skills

• Willingness to coordinate and work with others

• Willingness to be on call and attend to technical issues outside of normal business hour.

As the third-largest employer in Virginia, Sentara Healthcare was named by Forbes Magazine as one of America's best large employers. We offer a variety of amenities to our employees, including, but not limited to:

• Medical, Dental, and Vision Insurance
• Paid Annual Leave, Sick Leave
• Flexible Spending Accounts
• Retirement funds with matching contribution
• Supplemental insurance policies, including legal, Life Insurance and AD&D among others
• Work Perks program including discounted movie and theme park tickets among other great deals
• Opportunities for further advancement within our organization

Sentara employees strive to make our communities healthier places to live. We're setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. For information about our employee benefits, please visit: Benefits - Sentara (sentaracareers.com)

Join our team! We are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, and growth!

keywords: Talroo-IT, Indeed, Monster, LinkedIn, Circa, IT-Support

Job Summary

IT Technical Support Specialist is a customer-facing role. IT Technical Support Specialist, is responsible for assisting customers with technical issues or questions relating to computer hardware, applications, software devices, and monitoring systems. Their duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone, and meeting and speaking with them about installing hardware or software on their computers.

An Entry Professional applies broad theoretical job knowledge typically obtained through advanced education. Responsibilities typically include: • Work is closely supervised• Work in a team-based environment with the ability to function with independent discretion • Provide systems support for the end client systems, remotely, in person, or by phone including, troubleshooting, diagnosing, resolving, and documenting. • Maintain technical skills in your field of expertise, keeping abreast of developments in technology and solutions. • Good problem-solving and troubleshooting skills • Strong attention-to-detail and follow-up skills; customer-focused and results-oriented attitude • Strong oral and written communications skills • Willingness to coordinate and work with others • Willingness to be on call and attend to technical issues outside of normal business hour.

Bachelor's Degree in Computer Science, MIS, or related field, preferred

Experience in lieu of Bachelor's Degree

0-2 years of relevant experience with a degree

3 years of relevant experience without a degree

Prefer one or more of the following: MCDST, A+, Network+, CompTIA Project+.

Qualifications:

BLD - Bachelor's Level Degree

Skills

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

In support of our mission "to improve health every day," this is a tobacco-free environment.