Associate IVR Systems Engineer- Remote

What is my Impact:

Associate IT Systems Engineers are responsible for monitoring, installation, configuration, debugging, administration, troubleshooting and maintenance of technology solutions

What are my Key Responsibilities?• Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of assigned technology.

• Manages system/application environment and ongoing operations and ensures that the technologies are updated with current, stable, and compliant architecture and applications that meet enterprise standards.
• Assists with researching, designing, implementing and testing of technology solutions.
• Proactively monitors and reports performance and utilization of assigned technologies and troubleshoots software and/or hardware issues/failures.
• Resolves alerts and performs remediation activities. Manages problem or escalated tickets and tasks and out of cycle requests from systems/software owners.
• Provides input into processes and procedures related to systems/application administration.
• Assists with determining migration and upgrade impacts and diagnosing/resolving technology/application errors.
• Collaborates with IT and business area partners on work groups and initiatives.
• Assists other IT Systems Engineers in determining best course of action for meeting business needs.
• Writes programming/scripting.
• Performs on-call activities as needed for the environment and technologies.

What is Required:

• 2+ years' work experience in design, implementation, monitoring and/or troubleshooting technology.
• Experience with one or more: Java, XML, VXML and HTTP
• Extensive working knowledge of multiple technologies and their interfaces, within a highly integrated operating system
• Extensive experience implementing and administering/managing technical solutions in major, large-scale system implementations.
• Experience analyzing business requirements and translating them into technical solutions.

• Solid proficiency with integrating and using Java web services, REST web services, 3rd party API's
• Proficient with database connections and scripting.
• Ability to communicate technical information clearly and articulately, to a wide audience of technical and non-technical teammates.
• High school diploma or GED

What is Preferred:

• Bachelor's degree in a related field
• Understanding of SDLC Guidelines, either Waterfall or Agile and adhered to for audit compliance
• Experience with production support

General Physical Demands

Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

What We Offer:

As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities.

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:• Medical, dental, vision, life and global travel health insurance;• Income protection benefits: life insurance, Short- and long-term disability programs;• Leave programs to support personal circumstances;• Retirement Savings Plan includes employer contribution and employer match;• Paid time off, volunteer time off, and 11 holidays• Additional voluntary benefits available; and• A comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

Annualized Salary Range: $61,000 - $99,100

Typical Annualized Hiring Range: $61,000 - $76,200

Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.