Associate Mako Product Specialist - Cleveland, Ohio

Work Flexibility: Field-based

• Provides technical expertise to sales representatives, resellers and customers during the sales process. Performs technical sales support at customer sites or on a multiple-site basis. Resolves technical product/service issues

  This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision. Roles typically require a university degree or an extensive amount of practical knowledge gained through experience. Job requires an understanding and application of procedures and concepts of own discipline. The job requires the ability to make judgements based on practice and previous experience. This job typically requires a degree or equivalent and no experience.

• Job Description

  Job Description

  Provide clinical product support to all end users and provide on-site guidance and assistance during surgical procedures. Provide training, ongoing in-services, and customer education to assigned account(s). Provide feedback on product design to improve performance and customer satisfaction.

  • Provide surgeons and operating room staff with training and Clinical/Technical support in the operation of the company's robotic arm applications, associated equipment and instruments to insure ideal placement and precision.

  • Use proprietary software to prepare pre-operative CT scans for use in conjunction with the company's Robotic Arm Interactive Orthopedic System/RIO, assists surgeon in preoperative implant planning, implant sizing and positioning.

  • Provide complete reports and associated metrics to management, direct supervisor and company's regulatory department detailing case reviews, services performed and recommendations for product, documentation and methodology improvements

  • Maintains and controls local MAKO consigned equipment, instrument, implant and disposables inventories, processes sales orders and provides forecast input to District Sales Manager.

  • Support company road-show demonstrations and 'Showsite' visits to provide potential customers with opportunity to see product in use and appreciation of clinical value.

  • Train physicians and hospital personnel, including OR staff, radiology and central sterile processing on the use of the RIO System, accessories, disposables and implants.

  • Provide prompt and accurate complaint reports per the requirements of MAKO's quality system.

  • Solve product problems for customers in an expeditious manner.

  • Provide case coverage at unassigned accounts.

  • Support the development and execution of the sales plan as well as grow the utilization of the RIO system by increasing volume with current and potential surgeons.

  • Actively sell the clinical benefits of the products, and build strong, positive relationships with key surgeons and OR staff at targeted accounts.

  • Collaborate with Sales Representatives and Marketing to increase public awareness.

  • Obtain purchase orders for products consumed during surgical procedures and maintains and tracks consigned inventories of company's products.

  • Partner with other cross functional teams in selling the clinical benefits of the company's products, drive continuous account growth and case volume

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.