Associate Manager - Field Service, MedSurg & Mako

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a 'Best Place to Work' and offers great benefits and perks - like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

Stryker

We are proud to be a worldwide leader in the medical device industry that is committed to changing lives through collaboration, dedication and ground-breaking technology. We provide innovative orthopedic implants as well as state-of-the-art medical and surgical equipment to help people lead more active and more satisfying lives. With a team in excess of 750 employees we have a strong presence in all capital cities across Australia and New Zealand. Our employees are passionate, set high standards and strive to deliver exceptional results in all that they do. This desire to achieve, combined with a great deal of hard work, has placed Stryker among the largest, best run and most admired companies.

About the role

Join us in the role of Associate Manager - Field Service, where you will be at the forefront of leading a team of dedicated field service engineers across multiple states in Australia. Your leadership will be crucial in driving their success, ensuring efficient operations, and fostering a culture of excellence. Through strategic resource allocation, training, and effective people management, you will guide the team to surpass challenges, deliver exceptional service, and contribute to our business growth.

This is a 12-Month Fixed Term Contract with scope for further opportunities.

Travel will be required for this role - once a month to spend time with the team across Australia.

We can consider candidates for this role based in Melbourne, Perth or Sydney.

Responsibilities

• Directly supervise frontline field service employees, providing mentoring, support and training
• Assist National Field Service Manager in region growth, employee development, and performance
• Support regional talent management, including candidate selection, training, and coaching
• Set performance targets, monitor progress, and provide feedback to technicians
• Manage resources for adequate coverage and customer needs
• Collaborate with Sales and RSM's to address customer requirements
• Maintain quality standards and documentation of service activities for internal and external reference
• Ensure traceability of all field-based Stryker products through reporting tools and inventory management

Experience:

• Degree in Engineering and working experience in a technical/field service role
• People leadership experience managing remote field based teams
• Excellent communicator, with strong facilitation and conflict resolution skills
• Experience analysing data and improving processes within an engineering team
• Ability to handle tight deadlines and competing priorities
• Ability to build strong trusted relationships with stakeholders

Culture & Benefits

At Stryker, you can expect an attractive package including a broad range of discounts and benefits from a range of partners! This is a genuine opportunity for an ambitious and customer focused individual to progress and grow your career with a leading global medical device company that offers countless development opportunities.

Some of our benefits include

• Join one of Australia's Best Places to Work in 2020!
• Multiple financial benefits including health care, financial wellbeing, insurance benefits.
• Ongoing training and opportunities for career progression
• Paid Parental leave schemes
• Volunteer Days
• Being part of one of the world's largest and most recognizable brands.
• Excellent team culture - we have fun whilst we work!
• A Leader who will support & guide you throughout your career
• Access to employee benefits
• Access to our career and self-development program from day one
• Work with likeminded individuals who are driven by exceeding targets and improving patient outcomes!

To join us click apply!

Stryker is in the medical industry and the safety of our employees and communities is very important. To that end, it is a requirement that our employees be vaccinated, and it's an inherent requirement for the successful candidate for this role to be vaccinated.

About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.