Associate Manager of Billing

About SonderMind

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking.

To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.

About the Role 

As an Associate Manager of Billing, you will support our growing network of clients and licensed therapists by leading a team of Healthcare Billing Specialists and ensuring day to day revenue operations activities are running smoothly and efficiently. You will identify and implement continuous improvement of the revenue operations process with the goal of delivering a positive customer service experience for your provider and clients and achieving company collection goals. The Associate Manager of Billing will report directly to the Manager of Revenue Operations and will work closely with other departments to promote the highest level of client and provider satisfaction.

 Essential Functions

• Manage a team of Healthcare Billing Specialists 
• Handle and resolve payor escalations 
• Handle employee related items and hold 1:1s with team members 
• Participate in reporting on payer trends 
• Work cross functionally with leaders of Customer Operations, Provider Success, and Credentialing 
• Understand and leverage improvements of our platform to increase collection efforts 

What does success look like? 

• Within one week, meet with the core billing team, and other cross-functional teams to understand their roles and responsibilities. 
• Within two weeks. be able to understand and become familiarized with revenue workflow and processes 
• Within three weeks, be able to identify revenue operations gaps and recommend/implement processes to increase collection efforts. 
• Within one month, be able to communicate directly with clients and providers answering and resolving billing/claim issues; fully transition and comfortable with managing the billing team and direct day to day operations. 
• Within two months, be able to see positive revenue workflow & efficiency to achieve 98% collection rate company goal. 
• Within six months, be able to work independently, manage the department and team. Contribute and implement business cases to improve revenue operations processes and team efficiencies to scale with growth. 

Who You Are

Required Education/Experience Skills, experience, and education that is needed for this person to be able to succeed in this role

• Minimum two years of proven leadership experience
• Minimum three years of direct customer service in the healthcare industry or related field 
• Knowledge of insurance plans and contractual arrangements affecting payments 
• Knowledge of healthcare insurance collection workflows (benefit verification, claim submission, payment posting, denial management) 
• Demonstrated accounts receivable experience 
• Comfort and interest in working in a fast-paced, ever evolving environment 
• Intermediate Excel skills (vlookup and pivot tables) 

Preferred Education/Experience

• Demonstrated success in revenue-cycle innovation
• Experience leading a cash posting team
• Experience with Medicare and VA payors
• Experience in a start-up environment
• Self-motivated and driven

Our Benefits 

The anticipated salary range for this role will be $75,000-86,000 per year.

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off per year
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
• Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
• Travel to Denver 1x a year for annual Shift gathering
• Fourteen (14) company holidays
• Company Shutdown between Christmas and New Years
• Supplemental life insurance, pet insurance coverage, commuter benefits and more!

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Equal Opportunity 
SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.