Associate Manager, Risk Management

Greenlight is the leading family fintech company on a mission to help parents raise financially smart kids. We proudly serve more than 6 million parents and kids with our award-winning banking app for families. With Greenlight, parents can automate allowance, manage chores, set flexible spend controls, and invest for their family’s future. Kids and teens learn to earn, save, spend wisely, and invest. 

At Greenlight, we believe every child should have the opportunity to become financially healthy and happy. It’s no small task, and that’s why we leap out of bed every morning to come to work. Because creating a better, brighter future for the next generation depends on it.

Greenlight Financial Technology, Inc is looking for a qualified Associate Manager,Risk Management to lead the day-to-day operations for our risk management team in the US. A successful candidate will oversee the coaching and performance management of our risk management specialists, support the development of streamlined SOPs for risk, and support department-wide projects at a tactical level.

This role will report to the Manager of Risk Management.

What you will be doing:

• Supervising the day-to-day activities of the team to ensure timeliness and operational performance of Bangalore risk management department; including the monitoring of work volume, work assignments, productivity, and schedule adherence to ensure overall effectiveness within risk management and department objectives. 
• Interviewing, Hiring, and Managing up to 15 Risk Management Specialists
• Owning the feedback and coaching (i.e., weekly 1:1s) process which will include expectation setting, performance management and professional development conversations, and general department communications such as process and policy updates
• Owning the annual performance management process (written and verbal)
• Collaborating with the People team to ensure all of Greenlight’s policies are implemented and upheld; providing recommendations as needed
• Facilitating daily and weekly team meetings
• Executing on ad-hoc department projects that drive towards loss reduction while still maintaining a customer centric mindset
• Building effective and productive partnerships and trust with cross-functional teams by supporting partner team inquiries and proactively communicating trends that impact our CS partners
• Ensuring that effective corrective actions are taken in response to cross functional team escalations; serving as escalation point for internal customers
• Supporting Risk Management in the development and maintenance of Risk Standard Operating Procedures
• Ensuring adherence to teammate attendance and employee guidelines; partnering with Workforce Management and leadership to manage all OT and time-off requests 
• Serving as a resource and escalation point for Specialists, Sr. Specialists, and Risk Management

What you should bring:

• A demonstrated/strong ability to execute in building a highly functional team; conscious of learning styles, ability to motivate others, and mindful of emotional IQ.
• A demonstrated knowledge of risk management principles, methodologies, and processes to include risk identification, analysis, loss mitigation/control, communications, monitoring, reporting and escalation, is required. 
• Exceptional interpersonal, customer service, problem-solving, and verbal & written communication.
• A track record of promoting collaboration within a team and cross-functional areas of the business. 
• A strong understanding of key operational metrics and how those data insights support business objectives as well as the team. 
• Possess an all hands on deck approach to supporting your team, partner teams, and the business alike. 
• Decisiveness and attention to detail. Proficiency with necessary technology, including MS Excel, ZenDesk,
• Familiarity and proficiency in tableau reporting, creating dashboards, and building and analyzing large data sets
• Capable of independently managing team, tasks, and bringing projects to fruition
• Strong understanding of business acumen and ability to build strategy around initiatives for timely delivery of projects
• Ability to work during Greenlight’s defined customer service hours of operations

Minimum Qualifications:

• Bachelor's degree in business, finance, risk management, or related function required or equivalent work experience
• 4-5 years of experience within operational risk management, enterprise risk management, or a related function 
• 3-4 years of direct supervisory or management experience
• Tableau and/or Snowflake experience preferred 

Who we are:

It takes a special team to aim for a never-been-done-before mission like ours. We’re looking for people who love working together because they know it makes us stronger, people who look to others and ask, “How can I help?” and then “How can we make this even better?” If you’re ready to roll up your sleeves and help parents raise a financially smart generation, apply to join our team.

Greenlight is an equal opportunity employer and will not discriminate against any employee or applicant based on age, race, color, national origin, gender, gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition (including pregnancy, childbirth, or a medical condition related to pregnancy or childbirth), genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.