Associate Manager, Software Training

***This position is Remote*** 

Job Summary

This position is responsible for managing the eServices Software Training group. Ensure timely and effective customer service expectations are met and/or exceeded at all times. Work toward and assist in the achievement of individual, team, and department goals.

What you will do

• Manage the daily tasks of the eServices Trainers position
• Perform quarterly and yearly performance reviews on team members
• Work with each team member to create individual career plans
• Coordinate PTO requests across the team to ensure adequate coverage at all times
• Train new employees on roles and responsibilities of the eServices Trainer position
• Work with Training Manager to improve team processes and protocols
• Implement updated curriculum to keep pace with new features
• Work on several different software platforms to retrieve customer data for monitoring
• Retrieve data for monthly reports
• Work with Implementation team members to coordinate Core and eServices training sessions
• Work with Support team members to resolve technical issues for customers
• Communicate with eServices Team Leader on complex technical issues for customers
• Provide reports for team members to contact customers who have stopped or reduced their usage of eServices such as Eclaims, Quickbill, and Communication Manager
• Work directly with development team to provide SME analysis on proposed features and services
• Facilitate live customer webinars on specific services
• Work with Saves team to retain existing customer on services
• Work with Escalation Management Team to resolve customer’s complaints
• Present seminars at high profile customer events such as Business of Dentistry
• Represent eServices in HSPS’s booth at state and national trade shows
• Present at events such as Business of Dentistry, tradeshows, or Insight seminars.
• Participate in special projects and performs other duties as assigned
• Participate in some senior management meetings and communications

Travel/Physical Demands

• Travel typically less than 10%. Office environment. No special physical demands required.

Qualifications

Must have:

• Typically 7 or more years of increasing responsibility and complexity in terms of any applicable professional experience; first-level manager.
• Typically a Bachelor's Degree or global equivalent in related discipline.
• Practice management software and services including Henry Schein solutions experience
• Professional training experience
• Dental industry experience
• Proficient with Microsoft Office products
• Strong management skills and ability to attract, retain, motivate and develop team members for high performance
• Excellent verbal and written communication skills and ability to resolve disputes effectively
• Strong presentation and public speaking skills
• Strong decision making, analysis and problem solving skills with ability to multi-task
• Understand and act on financial information that may contribute to business profitability
• Ability to manage successful projects, manage risks, costs, time and project teams
• Lead team to achieve company goals in effective ways
• Strong planning and organizational skills and techniques
• Communicate effectively with management
• Good negotiating skills
• Build relationships, understand organizational complexities and manage conflict
• Broad professional and managerial skills with an understanding of industry practices and company policies and procedures

Nice to have:

• Master's degree or global equivalent a plus.

The posted range for this position is $80,000-$100,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a 10% bonus not reflected in the posted range.

What you get as a Henry Schein One Employee

• A great place to work with fantastic people.
• A career in the healthcare technology industry, with the ability to grow and realize your full potential.
• Competitive compensation.
• Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

About Henry Schein One

Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.

Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.

One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah.  To learn more, click here: 2022 Best Companies To Work For | Henry Schein One

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is unable to hire individuals residing in Alaska, North Dakota, Hawaii, West Virginia, Maryland, Delaware, Puerto Rico, or other US Territories at this time.