Associate Manager - Team Manager

Company Description

About Sutherland: 

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

Job Description

Managers in this role get to: Impact the Bottom Line: Drive the performance of a team of Consultants, meeting and exceeding all KPI targets. Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team. Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management. Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers. Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time.

Qualifications

• 6 months tenure & without any disciplinary actions.
• Have strong analytical skills.
• English proficiency B2 is a must.
• Excellent verbal, writing and interpersonal communications skills.
• Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player.
• Have advanced-level knowledge of MS Office suite.
• Have strong analytical skills; be able to interpret data, identify trends, reporting and making suggestions for improvements.
• Demonstrated leadership skills
• Knowledge on Talent Management, compensation and rewards (desirable)
• Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
• Basic technical understanding:
  • Computer hardware or software,
  • Storage, RAID,
  • Networking, NAS
  • Authentication, Encryption, Cloud (Google Cloud, AWS, Azure)Basic understanding and knowledge
  • Windows/ Linux
• Relay important information in the form of timely and accurate report
• Have demonstrated leadership skills (desirable) - Proven capability on coaching, performance management, escalation handling, etc as a part of team management
• Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.

Additional Information

All your information will be kept confidential according to EEO guidelines.