Associate Marketing Manager - Retention Lead

Associate Marketing Manager - Retention

Are you an expert on reporting performance utilizing data and data analytics?

Are you passionate about retention and engagement in marketing?

About our Team

At Osmosis, we believe that everyone who cares for someone can learn by Osmosis. Our global team's mission is to empower clinicians and caregivers with the best learning experience possible, increase healthcare capacity, and ultimately improve patient outcomes. In 2021, Osmosis partnered with Elsevier - the world's leading publisher. This combined partnership will help us reach our goal of educating a billion people by 2025. Together, we are creating a more caring world by developing the most caring people.

About the Role

As a Retention Specialist, you will work closely with the Marketing Team to drive customer retention strategies. You will also increase our renewal rate, retain learners, re-engage with learners, and maximize revenue. You will build meaningful relationships with our learners to ensure they maximize the value of their learning experience with Osmosis.

Responsibilities• Develop strategies to retain customers, increase renewal rate, and re-engage with learners• Collect and evaluate data about customer and usage trends• Translate complex data into actionable and profitable marketing plans pertaining to renewals• Develop experimentation framework related to customer retention including crafting hypotheses,• Launch experiments for validation, reporting results, and applying those results to overall processes• Work cross-functionally to brainstorm on customer retention solutions• Measure and report key performance metrics related to retention/renewal, and re-engagement efforts

Requirements• Experience with SaaS business• Experience Communicating with customers to obtain feedback and translating feedback to actionable insights• Prioritization and time management skills that allow you to see multiple projects, through to completion and on time• Ability to navigate and utilize data tools such as Google Analytics and Excel• Agile development - use of Jira, confluence continuous integration, continuous delivery• Excellent written communication and copywriting skills with attention to detail• Seeking out new ways to problem-solve both solo or with your team members. You work diligently to produce excellent results, even with limited time and resources.• Work with cross-functional teams, including product management, content development, customer success, and creative teams

Work in a way that works for you

We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.

Working for you

At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:• Comprehensive, multi-carrier health plan benefits• Disability insurance• Dependent Care and Commuter Spending Accounts• Life and Accident Insurance• Retirement Benefits (Salary Investment Plan/Employer Stock Purchase Plan)• Modern Family Benefits, including adoption and surrogacy

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Join Us

Are you ready to help us progress science and health? Our technology leads to innovation, so join a forward-thinking digital business that is tackling world-scale challenges and align your ambitions with our passion for driving global knowledge-sharing.

Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [email protected] or if you are based in the US you may also contact us on 1.855.833.5120.

Please read our Candidate Privacy Policy