Associate Mgr ClinOps

1) Has regulatory oversight of direct reports by ensuring regulatory training is executed, understood and implemented

2) Escalate issues and follow them till proper resolution

3) Ensures training record compliance with training matrix and ensures training records are up to date

4) Provide input to relevant SOPs and standard plans/templates when applicable

5) Assist with coordination and implementation of on-boarding of new direct reports ensuring training before study-related activities begins

6) Hold staff accountable for issue escalation to the management team, the sponsor and QA, as appropriate and determine regional implications for corrective action plans

7) Hold staff accountable for quality and compliance with project plan and adherence to contract obligations

8) Coach staff to own effective Investigator relations and Investigator oversight when applicable

9) Report status of assigned workload of direct reports and ensure allocation reports are updated

10) Perform weekly review of direct report billable hours and utilization (in context of project allocation, supply and demand); escalate of outliers and assists management team for mitigation

11) Adheres to expectations for monitoring and utilization forecasting

12) Assist with staff recruitment through screening and interviewing

13) Accountable for expense management, expense report approval and compliance with Travel Policy of direct reports

14) Encourages use of standardized processes and tools in alignment with associated policies to ensure efficiency and productivity

15) Support the company/department processes (e.g. Quality Control Visits)

16) Responsible for staff time management, PTO and salary reviews

17) Might be requested to work in a client facing environment

18) Perform other duties as required by Management

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