Associate National Account Manager (Hybrid - AK, CA, MA, WA, FL, MN, IL, )

Job Description

Job Summary (General Responsibilities):

Responsible for business analytics, sales team support, and operational oversight that drives sales. Provide insights to Belkin cross functional teams and customers and oversee operational tasks. Interface with other departments as needed and outlined below to drive business within partnerships and resolve any issues that may arise.

Remote: Will only consider candidates in the following areas:

El Segundo, CA LA Metro Area

Bentonville, AR Northwest Arkansas Metro Area

Boca Raton, FL Miami Metro Area

Minneapolis, MN Minneapolis-Saint Paul Metro Area

Boston, MA Metro Area

Chicago, IL Metro Area

Seattle, WA Metro Area

Specific responsibilities include:

Financials:

• Develop and execute upon business plans with the NAMs or Sales Director to meet or exceed the sales and profit goals established by executive leadership
• Strive to increase net sales by reducing Returns and Allowances and achieving operational proficiency

Analytics

• Provide insights to develop and execute business plans, strategies, and gaps in business to deliver sales and profit goals with Business Development Manager, NAM or Sales Director.
• Keep a monthly recap of sales calls, including potential opportunities and their value, and be prepared to present that information when requested
• Promotional Analysis when applicable
• RMA Analysis/Mitigation
• Create and execute a regular cadence for store visits and provide a report including market maps and photos to the NAMs and Sales Director
• Analyze and understand industry market trends, competition, products, and pricing to determine impact of our existing strategies and processes that may impact sales efforts and communicate this information to sales leads
• Refine and maintain monthly and annual NPD reporting for US and/or Canada. Utilize weekly NPD reports to provide timely insights.
• Generate & analyze weekly customer consumption reports to determine key business trends, opportunities and report out internally and to the external buyers as needed

Customer Support

• Assist NAMs with all account related questions, issues, and concerns and internal goals
• Work with PM, Channel Marketing, Sales Ops, Sustainability, Compliance, Warehouse and Planning to secure all required customer item setup information in a timely manner and maintain a calendar of due dates for each account and asset needed
• Work with NAMs and PM on assets and information needed for PowerPoint presentations for Line Review meetings
• Learn and remain proficient on the Belkin product lines
• Responsible for product pages and portfolio assets online: set up/maintain/update all content, work with marketing to make sure imagery, reviews and syndicated content are loaded/linked, maximum search words are present, pricing is accurate, etc.
• Analyze existing platforms, tools and processes and recommend innovative, implementable solutions as appropriate based on business and customer needs
• Assist customers (internal and external) with all account related questions, issues, or concerns. Provide accurate, timely information to the customers regarding inquiries such as products, pricing, and quotes.
• Order and PO Management: Provide accurate and timely information on order status, back orders, ETA's, and shipments
• Execute reports upon direction from NAMs / Director: RMAs, returns & allowances (R&A), quotes, promotions, sell through, inventory management, forecasts, and any other account activities and administrative support that will impact financial results for the partnership and report findings to NAMs / Director in a cogent, concise manner
• Fines Management: Oversee shipping violation disputes; track and assist with reducing compliance fines
• Air Freight Monitoring and Reporting (root cause)
• Salesforce Entries for retail promotions and Programs & Allowances
• Submit and manage of sample orders
• Post Audit Assistance
• NPC Inputs
• Work with Finance on FIMO's and maintain a system to track all approved FIMO's for each account
• Provide customer recaps for all meetings and take a leadership role to ensure all follow up action items are executed, including delegation of assignments to account representatives and appropriate cross functional teams
• Track the sales team's procedures (SOPs) for managing and maintaining FIMOs, Quotes, NPI Placements, Promos, EOL SKU plan, and Sales Force Entries, and be prepared to present that information when requested
• Achieve flawless new item launches and exit strategies: Tracking significant dates, IOQ, Product Management Roadmaps, etc.
• Work with PM and Planning to insure accurate SKU life cycle management communication for Retail POG timing and planning
• Travel to tradeshows and customer sites as required. Depending on assignment, international travel may be required
• Conduct customer product trainings and support in-store sales events

Leadership

• Demonstrate an ability to build and/or establish strong relationships with existing and new partners including our product managers, marketing and planning team, merchants, etc. to grow top and bottom-line sales growth.
• Provide positive and constructive feedback to team members and escalate as issues arise.
• Conduct self in professional and courteous manner.
• Take full responsibility for individual actions.
• Maintain a safe and clean work environment.
• Understand and follow company rules and regulations.
• Adapt to competing demands and new responsibilities. Perform all other duties as assigned and required.
• Attend all required meetings, with an emphasis on PM product trainings and Sales meetings and conferences
• Understand and manage applicable customer portals.
• Learn company system applications such as HSOE, Oracle, Business Objects and Salesforce
• Fulfill responsibilities under ISO 9001; understand and fully support ISO system
• Fulfill responsibilities under OHSAS 18001; understand and fully support OHSAS 18001 system

Education and Experience Requirements:

• Professional, confident and positive attitude
• Must be able to quickly build trust/rapport with key customers and can overcome obstacles
• Strong analytical ability required as well as high attention to detail
• High proficiency to interpret data, find trends, and communicate opportunities
• Ability to manage multiple tasks/priorities and work cross-functionally with internal teams
• Strong interpersonal and communication skills. Clear, concise, and actionable.
• P&L knowledge a plus.
• Ability to self-start, work independently and proactively
• Ability to problem-solve, adapt to changing customer demands and sense of urgency
• 4-year college degree
• Candidate should have 2+ years previous work experience in analytics
• Expert level proficiency with full Microsoft suite of programs (Word, Excel, PowerPoint, Microsoft Office)
• Familiarity with retailer specific portal and NPD is preferred

What you're getting into

We've got big collaborative spaces for your big ideas, so bring an open mind and leave your suit in the closet. We all are committed to creating unique and rewarding consumer experiences. Everyone is interested in succeeding - for the team, for themselves and for the business. Cross-functionally and across the company, everyone has common goals and aspires to be their best.

You will learn something new or at least look at things differently every day. There are so many smart and creative people around that you'll be motivated to pursue the ideal.

Team spirit is infectious. Belkin is an extremely open workplace, where communication is essential. Not every idea will be accepted, but you'll be asked for your point of view. Innovation thrives on multiple and varied levels. At Belkin we challenge conventional wisdom and refuse to accept that something cannot be done.

We are committed to diversity. Belkin is an Equal Opportunity and Affirmative Action Employer M/F/D/V. We maintain a drug-free workplace.

All candidates applying for a job in the EMEA region, please review the Applicant Privacy notice HERE

Location:

El Segundo, California

Range for this position

$54,000 - $70,000