Associate Network Administrator

Who is Trace3?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,000 people all over the United States. Our major field office locations include Atlanta, Denver, Detroit, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, San Diego, San Francisco, and Scottsdale. 

Ready to discover the possibilities that live in technology?

Ideal candidates will have qualities true to our core…

Street -Smart <thriving in dynamic times> You are flexible and resilient in a fast-changing environment. You know how your job affects the whole mission. You get the bigger picture. You understand why your job matters to Trace3 and how to help grow the business. You exercise sound business judgment in making high-quality decisions in a timely manner.

Entrepreneurial Spirit <capitalizing on opportunity> You think like an entrepreneur. You continuously innovate, come up with solutions and drive change. You solve problems for the betterment of the company. You look for new and productive ways to make an impact. You find better ways to sell or provide solutions and are good at it.

Juice <the “stuff” it takes to be a needle mover and a game changer> You are a well-respected achiever that gets things done and drives results. You “bring the weather” by demonstrating leadership, character, and passion. You lead without a title, empowering others and inspiring trust. You treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. You hug people in their trials, struggles, and failures, not just their success.

About the Role:

The Associate Network Administrator (“ANA”) is the first line of support for Trace3 employees when they have problems or questions about information technology. The ANA will also be responsible for the diagnosis, resolution, and escalation of support tickets for general networking-related issues (route/switch) and end-user computing devices. Strong skills in problem-solving, customer service, and detailed documentation are vital to the success of the ANA role at Trace3.

What You’ll Do:

• Responsible for handling support requests, including but not limited to:

• Hardware configuration and deployment to end users
• VPN, Wireless, and other network connectivity issues
• Windows client support (Windows 10,11)
• WebEx Calling escalation management
• Apple OS X/macOS client support
• Microsoft Office for Windows and Mac (Active Directory and Office 365 support)
• Hardware support, including laptop and mobile devices
• Application management and support, including client, mobile, and cloud-based apps (i.e., Box)

• Utilize company ticketing system to track and respond to incoming email and phone service requests promptly
• Responsible for issuing and collecting client hardware, including laptops and other peripherals.
• Track inventory and support hardware repair and replacement with 3rd party vendors. Potential on-call support for after-hours related issues

Qualifications & Interests:

• Minimum 2 years of experience with help desk or network administrator duties in small to medium enterprises required
• Experience with the following technologies: Windows Ecosystem (Windows Client & Active Directory), Networking Basics: (TCP/IP, DNS, VPN), Client and mobile hardware (PC, Mac, iOS, Android),
• Highly organized, detail-oriented, excellent time management skills, and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment
• Ability to approach customer requests in a proactive and consultative manner; listen to and understand user requests and needs and effectively deliver
• Comfortable managing multiple and changing priorities, and meeting deadlines in an entrepreneurial environment
• Strong ability to operate independently
• Excellent oral, written communication, and customer service skills
• Strong proficiency in Microsoft Office (Word, PowerPoint, Outlook, and Excel)

The Perks:

• Competitive Compensation
• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) retirement plan, 529 college savings plan, life insurance, and AD&D
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool office culture
• Work-life balance (where we don’t encourage fun and relaxation time; we require it)

***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.