Associate Network Engineer

Zentro is one of the fastest-growing internet service providers in the country, and we’re not about to stop there.

We’re putting the corporate giants on notice by providing residential and business customers with remarkably fast, exceptionally reliable internet service for less. And we’re doing it all with uncommonly responsive customer service and technical support — something the other guys can only manage in their dreams. Maybe.

READY TO BECOME A ZENTRO PRO?

Keeping internet connections up and running all day every day is kind of a big deal, and our people are proud to be doing it. Some might consider us the unsung heroes of the digital age. That’s what we think of ourselves anyway. Every person and every role here is important, and the positive energy you bring to work with you has tremendous value.

Zentro Pros come to work every day excited to make an impact. If you have an entrepreneurial spirit like we do, a strong work ethic, and a common-sense style to conducting business, there’s no doubt you’d fit right in. Zentro leadership also places great value on initiative, rewarding employees who exceed goals and expectations. So, if you’re a real go-getter, you’re definitely going to get noticed.

A COMFORTABLE PLACE TO DO YOUR BEST WORK

It’s no secret – happy people do better work. So we proudly provide a pleasant, highly functional work environment where our Zentro Pros can find their center and excel. Our headquarters is presently situated in Chicago’s burgeoning West Loop tech hub, surrounded by fast-growing technology companies of all kinds and sizes. We’re a short distance from public transportation, not to mention a growing variety of Michelin-rated restaurants, entertainment venues, and the Fulton Market District. With a job here, work is only the beginning.

A SOFT SPOT FOR THE PEOPLE WE SERVE

Zentro is proudly committed to playing an important role in the communities we serve. We’ve even partnered with large municipalities (like the City of Chicago) to provide free Wi-Fi to parks and beaches. It’s all about keeping people connected wherever they go. But, seriously, enough about us…we’re really excited to learn more about YOU!

ABOUT THIS ROLE

As an Associate Network Engineer, you will be working with the engineering and construction team to install, configure and maintain our network. This includes the development and documentation of processes, procedures and checklists as needed to support the developing and maintenance of the network. This person will spend some of their time in the field working hands-on with equipment.

Essential Duties + Responsibilities

• Collaborates with project management teams, Network Operations, Support, and Field Operations
  • Acts as a final-tier escalation contact for Support, Network Operations, and Field Operations
  • Monitor, manage, and maintain the network
  • Configuration, installation and testing of fixed wireless radios, routers, switches, wireless access points, firewalls and related equipment
  • Other duties as assigned by management 
  • RF, Fixed Wireless and Network design

Qualifications

• College degree and/or 2+ years equivalent related Fixed Wireless, Network Operations, Network Engineering or equivalent technical experience.
• Must have a valid driver’s license
• Excellent problem-solving skills.
• Strong computer skills in a Windows PC/Server LAN environment.
• Thorough understanding of TCP/IP routing and protocols (BGP, OSPF, subnetting).
• Strong knowledge of Layer2 network protocols (STP, VLANs, Ethernet, LACP).
• Strong knowledge of or experience with various network troubleshooting tools such as, but not limited to: ping, traceroute, telnet, ssh, dig, SNMP, etc.
• Experience with Fixed Wireless is preferred.
• Experience with programming and/or scripting in a network environment is preferred
• Experience with Linux (esp. Ubuntu/CentOS) is preferred.
• At least 1 year networking experience including a firm understanding the OSI model, TCP/IP, and Ethernet
• Experience with 802.11a/b/g/n/ac and wireless frequency differences 
• Excellent written and verbal communication skills
• Ability to multi-task, work independently, and prioritize assignments 
• Eagerness to learn and work with a team

Compensation

• Salary up $70,000 to $90,000 depending on experience and skillset
• Health and Dental benefits; paid vacation, sick leave, and holidays; 401k plan, 5% annual bonus opportunity and many more great perks
• The opportunity to work, learn, and “wear many hats” in a dynamic and friendly small-office environment