Associate, Network Management

Maven is the largest virtual clinic for women's and family health, offering continuous, holistic care for fertility, pregnancy and parenting. Maven's award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better health outcomes for both parents and children. Founded in 2014 by CEO Kate Ryder, Maven has supported more than 10 million women and families to date. Maven has raised more than $200 million in funding from leading investors including Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital.
An award-winning culture working towards an important mission - Maven Clinic is a recipient of over 20 workplace and innovation awards, including:

• Fast Company #2 Best Workplaces for Innovators (2022)
• Fortune Best Workplaces NY (2020, 2021, 2022)
• Great Place to Work certified (2020, 2021, 2022)
• Inc. Best Workplaces (2022)
• CNBC Disruptor 50 List (2022)
• Fast Company #1 Most Innovative Company in Health (2020)
• Built In NYC Best Paying Companies (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

We're looking for a stellar Associate to join our Provider Operations team to help manage Maven's rapidly growing provider network. In this role, you'll work closely with the Network Operations and Strategy team along with key cross-functional partners to manage practitioner scheduling, provider customer service, payment validation, and the execution of key operational projects. This role is a great fit for a team player with exceptional attention to detail, strong communication skills, and an eye for operational efficiency.
As Associate, Network Management at Maven, you will:

• Triage, escalate, and resolve all practitioner questions related to network management
• Manage practitioner shift-scheduling to ensure adequate network coverage
• Lead monthly practitioner payment + validation process
• Manage practitioner demographic + licensure database updates
• Coordinate and execute on initiatives to improve operational efficiency
• Support various cross-functional projects as needed

We're looking for you to bring:

• 2-3 years of experience across customer success / service, clinical operations, or network management in a healthcare or high-growth start-up environment
• Experience managing scheduling for mid-to-large size teams
• Comfortable liaising directly with Maven providers with a customer-service mindset
• Stellar communication and interpersonal skills
• Strong attention to detail
• Demonstrated ability to manage complex operational processes and projects
• Comfort with core business tools (Excel, PowerPoint) and basic analysis
• Demonstrated ability to effectively synthesize and communicate findings in a structured, thoughtful manner
• Trusted, team player looking to drive success in a fast-paced, start-up environment
• Resourceful, highly organized self-starter with a bias towards action and efficiency

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits & Perks:
We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
• Whole-self care through wellness partnerships
• Weekly breakfast, lunch, and get-togethers
• 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
• Udemy, annual professional development stipend, and access to a personal career coach through Maven
• 401K matching for US-based employees (immediately vesting)

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
Maven is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [email protected]). Maven Clinic will also never ask for bank account information (routing, account numbers), social security numbers, passwords or any other sensitive information to be delivered over email, or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [email protected].