Associate Network Systems Engineer

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.  

We are a virtual first company and your primary work experience will be virtual / working from your home.  Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment.  

We are seeking Associate Network Administrator to join our dynamic IT team. The ideal candidate will have a solid background in network concepts, with a focus on Data center network , global WAN , Firewall administration and cloud technologies ,network protocols, and security best practices.

What you’ll do:

• Fully monitor and support global network and Security devices.
• Resolve issues reported by customers and monitor the support queue in the ITSM tool
• Should know Incident/Problem/Change/Service Request/Configuration Management concepts
• should demonstrate collaboration with other teams in the organization for resolving issues
• Hands-on experience in network routing and firewall technologies ( beginner level )
• Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired.The knowledge on cloud technologies will be plusGreat at organizing, prioritizing, and multitasking.Excellent problem-solving and analytical skills.
• should be able to work in a Global customer support culture.must be fluent in written and spoken English
• should be able to work in a Multi-vendor / Global Datacenter environment.Must be flexible to work outside of business hours as per business requirements.

• Professional degree: Engineer or bachelors in degree in Information technology domain

• Other Program / Supplemental Training: cloud and firewall technologies certifications is plus

• 1-3 years experience as a Network Adminstrator.

• Computer skills: MS Office, window and linux operations systems basic , troubleshooting knowledge

• Key Skills: 

  - Firewall Technologies ( certification is plus)

  - Cloud technologies - primarily AWS ( certification preferred)

  - Configuring / troubleshooting - remote VPN / IPSec VPN

  - Network routing and access troubleshooting

• Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
• Opportunity to join a growing business, launching into its next phase of expansion and transformation.
• Collaborative culture of smart and hard-working people who support one another to get the job done.
• An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
• Compensation packages based on experience and desired skill set

About QAD:

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 

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