Associate of Operational Excellence and Resolution Management

OppFi is a leading financial technology platform that powers banks to offer accessible products and a top-rated experience to everyday consumers. Through our unwavering commitment to customer service, OppFi helps consumers who are turned away by traditional providers build a better financial path. OppFi is an Inc. 5000 company for five straight years, a Deloitte's Technology Fast 500™, and the seventh fastest-growing Chicagoland company by Crain's Chicago Business. The company was also named on Forbes America 2021 list of America's Best Startup Employers and Built In's 2021 Best Places to Work in Chicago.

OppFi is a team of caring and innovative individuals with diverse perspectives and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. We want people to be excited to come to work everyday and know you are a part of making a difference. Our company values guide us and create an open and collaborative culture where we hold the door, say what we see, do what we say, and dare to win together!

• Execute various strategies and process-improvement efforts across OppFi to improve risk-management, control-design and co-execution of internal/Bank processes.
• Perform root cause analysis for risk issues (e.g., issues, complaints, defects, findings etc.) with compelling reporting for all organizational levels to improve overall change-management capabilities (e.g., new initiatives). 
• Independently validate resolutions to ensure they adequately address root cause and evaluate where resolutions and/or corrective actions are sustainable.  Oversee documentation and evidence provided to support the closure and remediation of issues.
• Establish escalation protocols associated with issues and/or reporting as needed to drive appropriate ownership, resolution and accountability.  
• Develop reporting and trend analytics for operation risk exposure and mitigation activities. 
• Prepare and support business partners for internal and external exam management from self-disclosure identification, engagement, and final report remediations.

• At least 3+ years of work experience in the area(s) of banking, compliance and risk management and process engineering.   
• Hands-on, relevant experience designing and operationalizing financial service operations with knowledge of consumer regulatory risks (e.g., SCRA, Fair Lending, UDAAP, AML/BSA, Privacy etc.)  
• Experience in Financial Services sector (e.g., banking, insurance, payment), FinTech, and/or knowledge with digital financial products and platforms
• Passion for driving transformation or change projects and ability to surface and implement opportunities for innovation and improvement.  
• Broad risk management experience with an understanding of the three lines of defense, approaches for assessing inherent risk, evaluating control effectiveness and the ability to identify and evaluate trends, identify root cause, and provide quick/thorough resolution.  
• Understanding compliance management systems including experience in complaints management and customer-level remediation.
• Excellent written, verbal and interpersonal/team-management skills
• Strong analytical capabilities and ability to interact and effectively present to all levels in an organization including C-suite stakeholders and regulators (as required).
• Bachelor's degree in a related field, or advanced degree
• SQL experience needed to obtain data and drive analytics to identify emerging risks

Reports to: Director, Operational Excellence and Resolutions

Job Level: Associate

The minimum salary for this role is $70,000. The total compensation package includes eligibility for performance-based bonuses as well as a 1-time equity grant based on level.

The actual offer, reflecting the total compensation package and benefits, will be at the company’s sole discretion, and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.

Compensation and Benefits

OppFi offers a flexible remote environment, 401(k) matching program, and flexible paid vacation. Other benefits include medical benefits, dental and vision coverage, and tuition reimbursement. To support your wellness & growth, we provide monthly meditation and yoga classes and access to all LinkedIn Learning courses. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how you want to spend your rewards from dozens of vendors like Uber, Doordash and Urban Sitter. Dress code is casual. 

EEOC Statement: 

We do not discriminate based on identity - race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged/sealed convictions, or any other legally recognized protected basis under federal, state, or local law.

OppFi is committed to the full inclusion of all qualified individuals. As part of this commitment, OppFI will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at [email protected]. 

Pursuant to the requirements of the California Consumer Privacy Act, OppLoans is providing the "OppLoans California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.opploans.com/careers/