Associate Onboarding Project Lead

We are looking for an Associate Onboarding Project Lead to use their delivery and technology expertise for client implementations of Staffbase. You have worked for several years as a consultant, or other similar role, before, and understand the value of nurturing client relationships. This role is focused on making sure that new and existing Staffbase customers have an outstanding experience adopting the Staffbase platform. Your job is to see the world from the customers’ eyes and make sure they can move their content and comms processes into Staffbase.

What you’ll be doing 

• Lead new Staffbase customer implementations including managing the project plan and project resources - for both onboarding and growth phases
• Ensure that a plan is in place for each engagement for deployment, change management, and adoption programs
• Clearly communicate implementation status, issues, risks, and effort
• Build and sustain in-depth product knowledge regarding our core products
• Understand customer use cases and requirements and in turn, apply Staffbase best practices for enterprises to those customer implementations
• Apply vertical industry and functional best practices as applicable to each customer - for more advanced and bespoke packages, there will be other experts delivering functional knowledge and training 
• Establish and oversee the customer’s initial adoption, training, and development of best practices to build a strong foundation before and during the initial rollout
• Troubleshoot and triage customer issues during implementation
• Work with Sales to scope, estimate, and write Statements of Work for new projects
• Partner with Sales and CSMs to develop a plan for making Staffbase a part of the client’s core architecture as well as identifying future growth and expansion opportunities with existing customers 
• Function as the voice of the customer and provide internal feedback on how Staffbase can better serve our customers
• Support customers in implementing their internal comms strategies and consult on best practices, particularly regarding user segmentation and content structure

What you need to be successful 

• Familiarity with implementing Software-as-a-Service solutions
• Several years of experience working on enterprise-scale deployments
• Strong application functional expertise, expertise in business application deployment cycles, as well as strong account management expertise.
• Project management experience
• Self-motivated team player ready to embrace a fast-paced, high-growth environment
• 1+ years of consulting experience
• Minimal 1+ years of client-facing experience
• Passion for cloud technologies
• Nice to have: comms background

What you'll get

• Competitive Compensation - we offer attractive salary packages including an Employee Stock Option Plan. 
• Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $1608. 
• Growth Budget - all employees get a yearly budget for external training of $1200. 
• Wellbeing - in addition to 30 days PTO and 10 wellness days, we’re running a 4-day-work week every year in August. 
• Support - we’re offering a 401(k) plan and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave. 
• Snacks - The offices are equipped with fruits, drinks and snacks. 
• Team Building - Regular team and office events including the yearly Staffbase Camp
• Volunteer Day - you’ll get one day off per year for supporting a social project. We will donate a small amount for that project in addition.
• Employee Referral Program - one of your friends is a fit to one of our full-time openings? Refer them and get a referral bonus paid.